Applications Service Delivery Manager - NAM

Hitachi Automotive Systems Americas, Inc.; Raleigh (NC); On-site; USD 110,000 - 170,000; Full time

Job summary

HITACHI ENERGY USA INC. seeks an Applications Service Delivery Manager to lead a multinational team of Application Managers, Business Analysts, Solution Architects, and Project Managers.

You will drive design, delivery and continuous improvement of critical IT applications, ensuring compliance with regulations and enterprise standards. This role blends leadership, strategy and execution to deliver tangible business value.

Qualifications

• Minimum 5+ years in application management or IT service delivery.
• Strong knowledge of ITIL 4 processes and service management tools.
• Experience working with global, cross-functional teams.
• Understanding of software development lifecycles, integrations and Agile/DevOps.

Responsibilities

• Govern applications across their full lifecycle from onboarding to retirement.
• Ensure high-quality service delivery including incident, change and release management.
• Maintain application performance, availability and SLA compliance.
• Align roadmaps with business needs and enterprise architecture.
• Drive user adoption through training and process standardization.
• Manage budgets, licenses, vendors and third-party performance.
• Lead application retirement planning and data archiving risk mitigation.
• Maintain documentation within CMDB and application registries.
• Ensure compliance with external and internal regulations and guidelines.

Skills

ITIL 4

Application management

Cross-functional collaboration

Agile/DevOps

Education

Bachelor's degree in Engineering/CS/IS

Tools

ServiceNow

Job description

Location: Raleigh, North Carolina, United States Job ID: R0127727 Date Posted: 2026-06-17 Company Name: HITACHI ENERGY USA INC Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No

Join Hitachi Energy as an Applications Service Delivery Manager and play a key role in shaping how technology enables business success across North America. In this role, you will lead a diverse, multinational team of Application Managers, Business Analysts, Solution Architects, and Project Managers—driving the design, delivery, and continuous improvement of critical IT applications. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. You will oversee the full lifecycle of enterprise applications, ensuring they are aligned with business priorities, technology strategies, and operational excellence standards. This opportunity offers a unique blend of leadership, strategy, and execution—empowering you to influence digital transformation, optimize performance, and deliver tangible business value. If you enjoy working in a collaborative environment where innovation, ownership, and impact are valued, this is your chance to lead meaningful change at scale.

How you'll make an impact

• Govern applications across their full lifecycle—from onboarding to retirement
• Ensure high-quality service delivery including incident, change, and release management
• Maintain application performance, availability, and SLA compliance
• Align application roadmaps with business needs and enterprise architecture
• Drive user adoption through training and process standardization
• Manage budgets, licenses, vendors, and third-party performance
• Lead application retirement planning, including data archiving and risk mitigation
• Maintain accurate documentation within CMDB and application registries
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

• 5+ years of experience in application management or IT service delivery
• Strong knowledge of ITIL 4 processes and service management tools (e.g., ServiceNow)
• Experience working with global, cross-functional teams
• Understanding of software development lifecycles, integrations, and Agile/DevOps practices
• Familiarity with engineering, manufacturing, or PLM systems
• Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent experience

More about us

Join a global leader advancing sustainable energy solutions and innovation.

Benefit from continuous learning, leadership development, and career progression opportunities.

Be part of an inclusive, collaborative culture that values growth and impact.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it came to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

E-mail us for data privacy inquiries or technical support.