Field Service Team leader- Grid Automation

Hitachi, Ltd.; Raleigh (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Hitachi Energy is seeking a Field Service Team Leader to guide a team of Service Engineers across North America, with accountability for field service delivery, commissioning support, and after-sales technical assistance.

You will optimize resource planning, balance safety and quality with cost, and partner with sales to expand service opportunities while driving customer satisfaction and continuous improvement in grid automation solutions.

Qualifications

• Bachelor's degree in engineering or related field.
• Minimum 5 years leading or managing a service organization.
• Experience with automation, protection, control, or related systems.
• Strong financial and business acumen including P&L responsibility.
• Excellent customer relationship management and communication skills.

Responsibilities

• Lead and develop a team of Service Engineers across field service activities.
• Oversee daily service operations ensuring safety, quality and cost-effectiveness.
• Plan and coordinate field service, commissioning, maintenance, troubleshooting and repair.
• Allocate resources to meet customer commitments and priorities.
• Monitor performance metrics and drive service improvements.
• Support customer meetings, escalations and strategic engagements.
• Collaborate with Sales to identify new service opportunities and relationships.
• Ensure compliance with regulations, procedures, and guidelines.

Skills

Team leadership

People management

Customer relations

Strategic planning

Communication

Education

Bachelor's degree in Engineering

Job description

Job Description

The Opportunity

Hitachi Energy is seeking a Field Service Team Leader to support the Grid Automation business across North America. In this role, you will manage and develop a team of Service Engineers while overseeing the delivery of field service, commissioning support, troubleshooting, maintenance, repair, modernization, and customer support activities. You will play an important role in ensuring power system automation and communication solutions perform safely, reliably, and efficiently for utility, industrial, and infrastructure customers. Working closely with customers, service personnel, sales teams, and operational stakeholders, you will balance technical execution, resource planning, financial performance, and customer satisfaction. This position offers the opportunity to shape service delivery strategies, support the evolution of critical grid technologies, and contribute to the reliability and modernization of the power network while helping teams grow professionally and operationally.

How You'll Make an Impact

• Manage, coach, and develop a team of Service Engineers and support personnel across field service activities.
• Oversee day-to-day service operations to deliver safe, high-quality, and cost-effective solutions.
• Plan and coordinate field service, commissioning, maintenance, troubleshooting, repair, and modernization activities.
• Allocate resources effectively to support customer commitments and operational priorities.
• Monitor performance metrics and drive operational excellence initiatives across the service organization.
• Support customer meetings, escalation management, and strategic account engagements.
• Partner with Sales to identify new service opportunities and strengthen customer relationships.
• Promote continuous improvement through service performance reviews, customer feedback, and key performance indicators.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor’s degree in Engineering, Electrical Engineering, Automation, Telecommunications, or a related field.
• Minimum 5 years of experience leading or managing a service-related organization.
• Experience with automation, protection, control, communications, or similar technical systems.
• Demonstrated experience managing multi-disciplinary teams.
• Strong financial and business acumen, including experience with P&L responsibility.
• Excellent customer relationship management and communication skills.
• Experience supporting field service organizations, technical teams, or customer-facing operations.
• Knowledge of safety, compliance, and quality standards within industrial or utility environments.

More About Us

At Hitachi Energy, you'll have the opportunity to work with advanced power and automation technologies while collaborating with experienced professionals and building skills that support long-term career growth.

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Competitive health and retirement benefits
• Paid leave and flexible work arrangements

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

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Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.