Applications Engineer: Lab-to-Customer Solutions

IDEX; Westwood (MA); On-site; USD 69,200 - 103,800; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings program

PTO

Job summary

IDEX is seeking an Applications Specialist to provide technical applications and process expertise to customers, sales teams, and internal stakeholders. The role is hands-on, customer-facing, and involves laboratory testing, engineering judgment, and technical communication to enable equipment selection and customer adoption.

Ideal candidates have post-secondary engineering education, 2–5 years of applications engineering experience, and strong communication and problem-solving skills.

Qualifications

• Post-secondary education in engineering (process or mechanical) or equivalent.
• 2–5 years applications engineering experience.
• Hands-on experience with powder and liquid processing equipment.
• Strong communication, analytical, and customer-facing skills.
• Technical applications support for powder processing equipment.
• Travel (regional & international) for customer interactions and demos.

Responsibilities

• Conduct laboratory, pilot, and production-scale testing of customer materials using Fitzpatrick, Quadro and Matcon equipment.
• Analyze test results and prepare clear technical reports and documentation.
• Serve as technical liaison between Customers, Sales, Engineering, and Product teams.
• Support sales activities including demonstrations, presentations, and customer visits.
• Explain and demonstrate equipment operation, capabilities, and benefits.
• Remain current with industry trends, technologies, and customer processes.

Skills

Communication

Analytical thinking

Customer-facing skills

Education

Engineering degree (Process or Mechanical)

Tools

Fitzpatrick equipment

Quadro equipment

Matcon equipment

Job description

IDEX is seeking an Applications Specialist to provide technical applications and process expertise to customers, sales teams, and internal stakeholders. The role is hands-on, customer-facing, and involves laboratory testing, engineering judgment, and technical communication to enable equipment selection and customer adoption.

Ideal candidates have post-secondary engineering education, 2–5 years of applications engineering experience, and strong communication and problem-solving skills.