Applications Engineer II – Business Apps & Automation

DealHub Ltd.; United States; Presencial; USD 56.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Paid time off

Retirement savings options

Education assistance

Descripción de la vacante

University of Central Florida (UCF) is seeking an Applications Engineer II (Business Applications) to administer and optimize a portfolio of enterprise business applications. The role emphasizes automation, integration, and lifecycle management to ensure reliable, scalable services across the university.

Collaborating with Data Platforms and technical teams, the candidate will implement changes per ITIL practices, develop integrations, monitor health, and maintain runbooks.

Formación

• Bachelor’s degree or equivalent combination of education and experience as described in the posting.
• Experience administering enterprise business applications in higher education, public sector, or large organizations.
• Experience developing and supporting APIs, application integrations, and data exchanges.
• Experience with automation tools, scripting languages, and workflow automation.
• Experience with ServiceNow, ITIL practices, and change management processes.
• Experience supporting application upgrades, testing, deployments, and lifecycle management activities.
• Knowledge of monitoring, alerting, and operational support best practices.
• Experience creating technical documentation, runbooks, and knowledge base articles.
• Strong analytical, problem-solving, and customer service skills.

Responsabilidades

• Administer, configure, and support a portfolio of enterprise business applications.
• Manage user access, security roles, scheduled jobs, and application health monitoring.
• Implement approved changes in accordance with ITIL and change management practices.
• Design and maintain automations for routine operational processes such as account provisioning, data transfers, scheduled jobs, and maintenance activities.
• Implement monitoring and alerting to improve reliability and reduce manual work.
• Develop and maintain operational documentation and runbooks.
• Develop, test, and maintain application integrations, APIs, data exchanges, scripts, and reports.
• Support data movement between business applications and university systems.
• Follow established coding standards, security practices, and code review processes.
• Support application upgrades, patches, environment refreshes, testing, deployments, and rollback activities.
• Assist with onboarding new applications into the supported portfolio.
• Identify technical debt and platform improvement opportunities.
• Resolve escalated incidents and service requests through ServiceNow.
• Perform root cause analysis and implement long-term solutions.
• Provide technical guidance on application capabilities and support options.
• Develop standard configurations, knowledge articles, templates, and support documentation.
• Recommend service improvements based on operational metrics, trends, and business needs.
• Contribute to continuous improvement initiatives that enhance service quality and scalability.

Conocimientos

Analytical skills

Problem solving

Customer service

Educación

Bachelor’s degree

High School Diploma with 6 years experience

Herramientas

ServiceNow

ITIL

Descripción del empleo

University of Central Florida (UCF) is seeking an Applications Engineer II (Business Applications) to administer and optimize a portfolio of enterprise business applications. The role emphasizes automation, integration, and lifecycle management to ensure reliable, scalable services across the university.

Collaborating with Data Platforms and technical teams, the candidate will implement changes per ITIL practices, develop integrations, monitor health, and maintain runbooks.