Applications Engineer II, Business Applications

DealHub Ltd.; United States; On-site; USD 56,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Retirement savings options

Education assistance

Job summary

University of Central Florida (UCF) is seeking an Applications Engineer II (Business Applications) to administer and optimize a portfolio of enterprise business applications. The role emphasizes automation, integration, and lifecycle management to ensure reliable, scalable services across the university.

Collaborating with Data Platforms and technical teams, the candidate will implement changes per ITIL practices, develop integrations, monitor health, and maintain runbooks.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience as described in the posting.
• Experience administering enterprise business applications in higher education, public sector, or large organizations.
• Experience developing and supporting APIs, application integrations, and data exchanges.
• Experience with automation tools, scripting languages, and workflow automation.
• Experience with ServiceNow, ITIL practices, and change management processes.
• Experience supporting application upgrades, testing, deployments, and lifecycle management activities.
• Knowledge of monitoring, alerting, and operational support best practices.
• Experience creating technical documentation, runbooks, and knowledge base articles.
• Strong analytical, problem-solving, and customer service skills.

Responsibilities

• Administer, configure, and support a portfolio of enterprise business applications.
• Manage user access, security roles, scheduled jobs, and application health monitoring.
• Implement approved changes in accordance with ITIL and change management practices.
• Design and maintain automations for routine operational processes such as account provisioning, data transfers, scheduled jobs, and maintenance activities.
• Implement monitoring and alerting to improve reliability and reduce manual work.
• Develop and maintain operational documentation and runbooks.
• Develop, test, and maintain application integrations, APIs, data exchanges, scripts, and reports.
• Support data movement between business applications and university systems.
• Follow established coding standards, security practices, and code review processes.
• Support application upgrades, patches, environment refreshes, testing, deployments, and rollback activities.
• Assist with onboarding new applications into the supported portfolio.
• Identify technical debt and platform improvement opportunities.
• Resolve escalated incidents and service requests through ServiceNow.
• Perform root cause analysis and implement long-term solutions.
• Provide technical guidance on application capabilities and support options.
• Develop standard configurations, knowledge articles, templates, and support documentation.
• Recommend service improvements based on operational metrics, trends, and business needs.
• Contribute to continuous improvement initiatives that enhance service quality and scalability.

Skills

Analytical skills

Problem solving

Customer service

Education

Bachelor’s degree

High School Diploma with 6 years experience

Tools

ServiceNow

ITIL

Job description

University Operations

The University Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity

University Operations is seeking to hire an Applications Engineer II (Business Applications). This role is responsible for the administration, automation, integration, and lifecycle management of centrally supported business applications. Working under general supervision, this position helps ensure application services are reliable, efficient, and scalable by standardizing operational processes, developing integrations and automations, supporting upgrades and enhancements, and resolving application issues. The role collaborates with business partners, Data Platforms, and technical teams to deliver secure and sustainable application services.

Classification title: Applications Programmer II

Responsibilities

Business Application Administration & Support:

• Administer, configure, and support a portfolio of enterprise business applications.
• Manage user access, security roles, scheduled jobs, and application health monitoring.
• Implement approved changes in accordance with ITIL and change management practices.

Automation & Operational Engineering

• Design and maintain automations for routine operational processes such as account provisioning, data transfers, scheduled jobs, and maintenance activities.
• Implement monitoring and alerting to improve reliability and reduce manual work.
• Develop and maintain operational documentation and runbooks.

System Integration & Data Exchange

• Develop, test, and maintain application integrations, APIs, data exchanges, scripts, and reports.
• Support data movement between business applications and university systems.
• Follow established coding standards, security practices, and code review processes.

Lifecycle Management & Platform Sustainability

• Support application upgrades, patches, environment refreshes, testing, deployments, and rollback activities.
• Assist with onboarding new applications into the supported portfolio.
• Identify technical debt and platform improvement opportunities.

Technical Support & Problem Management

• Resolve escalated incidents and service requests through ServiceNow.
• Perform root cause analysis and implement long-term solutions to prevent recurring issues.
• Provide technical guidance on application capabilities and support options.

Operational Excellence

• Develop and maintain standard configurations, knowledge articles, templates, and support documentation.
• Recommend service improvements based on operational metrics, trends, and business needs.
• Contribute to continuous improvement initiatives that enhance service quality and scalability.

Professional Development

• Maintain expertise in application administration, automation, integration technologies, and AI-assisted tools.
• Participate in cross-training efforts and knowledge sharing across the team.

Minimum Qualifications

Bachelor’s degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications

• Experience administering enterprise business applications in a higher education, public sector, or large organizational environment.
• Experience developing and supporting APIs, application integrations, and data exchanges.
• Experience with automation tools, scripting languages, and workflow automation.
• Experience with ServiceNow, ITIL practices, and change management processes.
• Experience supporting application upgrades, testing, deployments, and lifecycle management activities.
• Knowledge of monitoring, alerting, and operational support best practices.
• Experience creating technical documentation, runbooks, and knowledge base articles.
• Strong analytical, problem-solving, and customer service skills.

Special Instructions To The Applicants

• The anticipated salary range for this position is $56,030-$74,940. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
• This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.
• Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct University business.
• Classification title: Applications Programmer II

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And moreFor more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

UCF IT

Work Schedule

Monday - Friday, 8:00am - 5:00pm

Type of Appointment

Regular

Expected Salary

$56,030.00 to Negotiable

Job Posting End Date

10-23-2026-12-00-AM

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email [e-mail].

If an accommodation due to a disability is needed to apply for this position, please email [e-mail].