Applications Engineer

Hexagon AB; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Hexagon Manufacturing Intelligence is seeking an Applications Engineer I for a fully remote U.S.-based role. You will provide technical and application support to customers and resellers, assist with training, and help implement software workflows.

You will work with cross-functional teams, learn established procedures, and develop expertise in supported products and manufacturing applications while maintaining professional communication with customers.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Manufacturing, or related field.
• Fluent written and verbal communication in English and Spanish.
• Ability to learn software applications and established procedures.
• Strong customer service and ability to explain technical concepts clearly.
• Analytical, troubleshooting and problem-solving skills.
• Ability to organize and prioritize multiple requests with accuracy.
• Proficient with Microsoft Office and quick to learn new tools.

Responsibilities

• Provide first-level technical and application support to customers and resellers, escalating issues when needed.
• Assist with online customer training and application guidance for supported software.
• Support software application implementation and integration using established procedures.
• Assist with post processor modifications, custom reports, UCS, catalogs, and libraries as directed.
• Participate in customer introductions and follow-up to understand needs and provide updates.
• Document customer interactions, troubleshooting steps, resolutions, and follow-up actions.
• Gather and communicate feedback to improve products, services, and documentation.
• Analyze application or technical issues using established troubleshooting methods.
• Escalate serious issues to the Applications Engineering Manager or senior resources.
• Maintain a polite and professional approach in all interactions.
• Build technical knowledge through training, research, and mentoring.
• Collaborate with sales, service, applications engineering, and other teams to support outcomes.

Skills

Customer service

Technical support

Troubleshooting

Communication

Documentation

Collaboration

Independent work

Education

Bachelor's degree in Engineering

Tools

Microsoft Office

Job description

Applications Engineer

Summary

Applications Engineer I

United States - Remote | Full-time

Hexagon Manufacturing Intelligence provides measurement and manufacturing technologies that help customers improve productivity, quality, and operational performance. This role supports customers and resellers by helping them successfully use supported software and application solutions.

The Applications Engineer I works closely with the Application Engineering team to support customer and reseller needs through technical support, software application assistance, training, and implementation activities. The role provides an opportunity to develop professional expertise in supported products and manufacturing applications while applying established procedures and learning from experienced team members. The Applications Engineer I communicates with customers in both English and Spanish and helps resolve application questions and issues in a timely, professional manner.

Job Responsibilities

• Provide first-level technical and application support to customers and resellers, escalating complex or critical issues when additional expertise is required.
• Assist with online customer training and application guidance for supported software products and workflows.
• Support software application implementation and integration activities using established procedures and guidance from experienced Applications Engineers.
• Assist with post processor modifications, custom reports, UCS, catalogs, and libraries as directed and within established processes.
• Participate in customer introduction and follow-up activities to understand needs, provide updates, and help ensure issues are addressed.
• Document customer interactions, troubleshooting steps, resolutions, and follow-up actions accurately and consistently.
• Gather and communicate customer feedback to help improve products, services, documentation, and support processes.
• Analyze application or technical issues using established troubleshooting methods, available documentation, and internal resources.
• Escalate serious complaints, critical technical issues, or problems outside established procedures to the Applications Engineering Manager or appropriate technical resource.
• Maintain a polite, helpful, courteous, and professional approach in all customer and internal interactions.
• Build technical knowledge through formal training, independent research, mentoring, and other learning opportunities.
• Collaborate with sales, service, applications engineering, and other internal teams to support customer outcomes.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Manufacturing, a related technical field, or equivalent combination of education and experience.
• Fluent written and verbal communication skills in both English and Spanish.
• Ability to learn and apply professional concepts, software applications, and established technical procedures.
• Strong customer service skills and the ability to communicate technical information clearly to customers with different levels of technical knowledge.
• Strong analytical, reasoning, troubleshooting, and problem-solving skills.
• Ability to organize and prioritize multiple customer requests and assigned work while maintaining accuracy and follow-through.
• Proficiency with Microsoft Office and the ability to learn new software tools and systems.
• Ability to work independently on defined assignments while collaborating effectively with experienced engineers and cross-functional teams.
• Strong attention to detail and commitment to accurate documentation.
• Professional, courteous, and customer-focused communication style.

Work Environment

This is a fully remote U.S.-based position. The role is primarily computer-based and requires regular virtual communication with customers, resellers, and internal teams. The position requires the ability to maintain an effective home-office work environment, manage assigned work independently, and collaborate across a remote team. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions, consistent with applicable law.

Why Join Hexagon Manufacturing Intelligence

At Hexagon Manufacturing Intelligence, you'll have the opportunity to build technical expertise while helping customers use advanced manufacturing software and application solutions. This role provides a strong foundation for continued growth in application engineering, technical support, software implementation, and customer-facing technical services.

Explore Life at Hexagon

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