Service Electronics Technician

Halma plc; Tucson (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Alicat Scientific in Tucson, AZ, seeks a Service Technician to provide expert service on customer-owned mass flow meters and controllers. You will perform calibrations, repairs, and diagnostics while coordinating with Applications Engineers and the Service Manager to ensure high-quality outcomes.

The role emphasizes quick, precise work, detailed service notes, and ongoing process improvement in a dynamic Operations environment.

Qualifications

• Experience providing field or repair service for precision instruments.
• Ability to interpret and follow calibration procedures and documentation.
• Strong communication with internal teams and customers.

Responsibilities

• Perform calibration services including annual calibrations, leak checking, and electronics repairs.
• Maintain issue notes and communicate actions to customers and internal teams.
• Update AMBLE ERP with service orders, stock levels, and progress.
• Identify process improvements and participate in technical training.

Skills

Customer service

Calibration

Electronics repair

Diagnostics

English fluent

Tools

AMBLE ERP

Job description

Instrumentation for better flow and pressure control

Empowering Scientific Discovery and Technological Advancement

Alicat Scientific manufactures custom mass flow and pressure meters and controllers for gas and liquid applications; also supports scientific discovery and the development of technology by equipping our customers with advanced flow and pressure instrumentation essential to innovation.

Company: Alicat

Function: Customer Service & Contact Center Operations

Job Type: Regular / Permanent

Role Type: Full time

Location: Tucson, Arizona

Job Description

Help grow a safer, cleaner, healthier future for everyone, every day.

Reports to: Service Manager

Department: Operations

Shift: 14:30 - 23:00

Pay: $20/hr

Job Description:

To provide quick and accurate service of customer-owned precisions mass flow meters and controllers with an eye toward continuous improvement of #Alicat Scientific’s process and product.

Service Technician performs repairs and calibrations on all applicable Alicat Scientific product. Duties must be performed with speed and precision while simultaneously communicating daily with both local Applications Engineers and Service Manager.

Major Duties and Responsibilities

Following this training period, the following duties will be required:

• Perform all applicable physical and calibration services available on Service Price List with technical proficiency and in a timely manner. This includes in-depth knowledge of all past and current procedures. These services include: annual calibrations, leak checking, electronics repairs, and general troubleshooting.
• Daily communication with Service Manager. Daily communications will include discussion of fulfillment of service orders, management of stock levels, maintenance of facility and tools, and sharing ideas for improvements. This includes updating internal ERP system (AMBLE) whenever possible.
• Communicate all actions and findings clearly and concisely to customer in repair notes. All quality issues should be communicated directly to International Service Supervisor in timely manner and recorded in AMBLE.
• Identify and help implement improvements in process and product whenever possible.
• Continuous technical training under Alicat supervision. This training should include reading requisite documentation, and any independent research required to effectively troubleshoot product or support customer application.

Job/Technical Knowledge

• Competency in all tasks related to the duties and responsibilities detailed above.
• Aptitude in learning new skills.
• Ability to discern required rework actions by comparing old documentation to new.
• Ability to service difficult orders effectively with minimal external aid or guidance.
• Fluency in English
• Proficiency in common Operating Systems
• Accurately diagnose/evaluate service orders.
• Performs services without error.
• Uses correct documentation. Questions documentation’s accuracy when appropriate.
• Displays good judgment. Behaves professionally.
• Services orders in timely manner (8-10 units/day). Follows Service Order Queue.
• Effective practices in physical work and calibration.

Communication

• Writes clear, concise, and accurate service notes.
• Contacts all appropriate internal personnel as needed and follows up on open orders.
• Follows written and verbal instructions well. Gives instructions well when needed.

Dependability/Work Ethic/Integrity

• Spends majority of time adding value to company without need for continual guidance.
• Holds his/herself accountable for choices made. Owns mistakes without excuses.

Initiative

• Actively seeks to learn new skills and to improve process.
• No more than three unplanned absences a year. Communicates effectively when unplanned absence unavoidable.
• Works at pre-determined time and number of hours on consistent basis.

Self-sufficient

Technically-minded

Adaptable

Detail Oriented

Reliable

Resourceful

Organized/Methodical

Multi-tasker

Dedicated