Territory Customer Support Manager-South-E3W

TI Clean Mobility; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Territory Manager for Service & Spares to enhance customer satisfaction and streamline service operations. This role involves setting up a robust service network, addressing customer complaints, and training dealership teams to ensure high service standards. The ideal candidate will possess an engineering degree in Automobile or Mechanical disciplines, along with strong communication and troubleshooting skills. Join a forward-thinking company that values innovation and customer service excellence in the automotive sector.

Qualifications

• 8-13 years of experience in service management.
• Local language proficiency and automobile service background required.

Responsibilities

• Set up the service network for the region.
• Handle customer complaints to reduce dissatisfaction.
• Train service teams at dealerships.

Skills

Customer Service

Communication Skills

Troubleshooting Skills

Automobile Service Knowledge

Education

Engineering Degree in Automobile

Engineering Degree in Mechanical

Job description

Position Title: Territory Manager - Service & Spares

Reporting to: Regional Head - Service & Spares

Exp: 8 - 13 years

Education: Engineering degree in Automobile/Mech

Responsibilities:

1. Responsible for setting up the service network for the region.

2. Handling the customer complaints across dealer network to reduce customer dissatisfaction.

3. Training of service team at the dealerships.

4. Responsible for after sales support and spares.

5. Local language & Automobile service background must

6. Good communication and troubleshooting skills.

Location: Bangalore, Kurnool, Vijayawada