Applications Analyst Pharmacy

Home Health; Burlington (VT); On-site; USD 70,000 - 90,000; Full time

Job summary

Home Health in Vermont seeks an Applications Analyst II to analyze, support, and maintain software for clinical and business processes, delivering solutions that meet user needs while upholding standards. Responsibilities include training documentation, collaboration with users, vendors, and IT staff; travel within the UVM Health Network may be required, and 24/7 coverage could be needed.

A bachelor's degree is strongly preferred; Epic certification within 120 days; 3+ years of experience in

Qualifications

• Bachelor's degree in computer science, information technology, or related field strongly preferred.
• Epic Application support certification required within 120 days of hire (max 3 attempts).
• 3+ years of experience in application support or IT support roles.
• Ability to travel within the UVM Health Network may be required.

Responsibilities

• Provide analysis, technical support, and maintenance of software supporting clinical and business processes.
• Analyze user needs and develop solutions following standards.
• Collaborate with end-users, vendors, and internal IT staff to integrate software.
• Create and maintain training materials and user guides for the software.

Skills

Application support

IT troubleshooting

Stakeholder communication

Training development

Education

Bachelor's degree in Computer Science/Information Technology

Epic certification within 120 days

Tools

Epic

Job description

Job Summary:
The Applications Analyst II provides analysis and technical support, and maintenance of the software used to support clinical and business processes. The individual is responsible for analyzing user needs and developing solutions to those needs while adhering to and maintaining best practice, organizational and regulatory standards as determined by IT and Organizational Leadership. The Applications Analyst II will develop a clear understanding of the software and tools used to meet the needs of the end user following developed standards. Responsibilities include working with end-users, vendors and internal IT staff supporting business/clinical processes and facilitating cohesive integration of software applications with business and clinical operations.

The Applications Analyst II support could include a subspecialty in designing and delivering training documentation for software used in business and clinical processes. This includes business and clinical analysis, training materials, user guides, building, testing, and maintaining training environments.

The Applications Analyst II may be required to provide support coverage 24 hours per day, 7 days per week. The ability and means to regularly travel throughout the UVM Health Network may be required.

Education

• A bachelor's degree in computer science, information technology, or a related field is strongly preferred
• For Epic Application support, certification is required within 120 days of hire with a maximum of three attempts.

Experience

• Preferred: At least 3 years of experience with application support and/or implementation.
• Alternatively: 3+ years of experience in IT support or a related role.