Information Systems Application Analyst I- Willow

Lake Charles Memorial Hospital; Lake Charles (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lake Charles Memorial Hospital is seeking an Epic Application System Analyst I to provide novice level support, configuration, and end-user training for assigned Epic and third-party applications. The role collaborates with IT teams to resolve issues and improve workflows.

Responsibilities include planning builds, upgrading deployments, and acting as an Epic Credentialed Trainer under supervision, with a focus on accurate analysis, documentation, and timely problem resolution.

Qualifications

• 1 year’ experience in Healthcare IT preferred.
• Bachelor’s degree in a related field preferred.
• Associates degree required or completion of approved on-the-job training with active state certification.
• Pharmacy Technician, Nurse, or Pharmacist background required.

Responsibilities

• Plans and coordinates the build of assigned information system(s).
• Develops and implements education plans for super users and staff training.
• Is proactive in upgrades, including testing and staff education.
• Provides technical and end-user support under supervision.
• Generates creative solutions and attention to detail.
• Analyzes operational workflows to identify enhancements or better end-user adoption.
• Participates as an Epic Credentialed Trainer.
• Gathers and analyzes information skillfully.
• Identifies and resolves problems in a timely manner.
• Develops alternative solutions.
• Adheres to system and departmental policies, procedures, guidelines, and standards.
• Establishes deadlines and personal work plans to manage time effectively.
• Takes constructive criticism to continually improve performance.

Skills

Healthcare IT experience

End-user support

Troubleshooting

Education

Bachelor’s degree preferred

Associates degree required or related training with state certification

Active state certification

Pharmacy Technician, Nurse, or Pharmacist background

Job description

DESCRIPTION OF POSITION

The Epic Application System Analyst I is responsible for novice level support and configuration of the assigned Epic and/or third-party applications. The position possesses the skills to troubleshoot, design, configure, support, and maintain software applications. Supports programs to maximize organizational performance with application systems. Provides ongoing analysis and problem-solving to ensure the integration of technology in effective workflow and process design. The position will coordinate vendor engagement in implementation and troubleshooting efforts. Responsibilities may include collaboration with other IT teams to quickly address and resolve issues, create additional documentation, and/or training to meet end-user needs. Is a steward of the hospital's mission and service excellence program.

SUPERVISION

Reports directly to the Information Systems Executive Director Applications

RESPONSIBILITIES AND DUTIES

• Plans and coordinates the build of assigned information system (s).
• Develops and implements comprehensive education plans for super users and staff members and assists with staff training as assigned.
• Is proactive in the implementation upgrades, including testing, and staff education.
• Provides technical and end-user support for assigned application(s) under the direct supervision of an Application Analyst II or higher.
• Generates creative solutions and attention to detail.
• Analyzes operational workflows and compares electronic workflows to identify opportunities for enhancements or ways to foster end-user adoption.
• Participates as an Epic Credentialed Trainer.
• Gathers and analyzes information skillfully.
• Identifies and resolves problems in a timely manner.
• Develops alternative solutions.
• Adheres to system and departmental policies, procedures, guidelines, and standards.
• Establishes responsible deadlines and personal work plans to manage their time effectively.
• Takes constructive criticism into account to continually improve personal performance.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• 1 years’ experience in Healthcare with IT experience preferred.
• A bachelor’s degree in a related field is preferred.
• An associates degree is required or successful completion of a relevant on-the-job training program with active state certification, that provides industry level experience related to the application the analyst would be working with.
• Must be a Pharmacy Technician, Nurse, or Pharmacist.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.
• Must be able to exchange accurate information with patients, family, peers, and medical personnel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.