Applications Analyst Pharmacy

University of Vermont Medical Center; South Burlington (VT); On-site; USD 70,000 - 95,000; Full time

Job summary

University of Vermont Medical Center seeks an Applications Analyst II to analyze user needs and support software across clinical and business operations. The role emphasizes problem solving, standards, and cross‑functional collaboration with end‑users, vendors and IT staff.

The position may require 24/7 support coverage and occasional travel within the UVM Health Network. A bachelor's degree is preferred, and Epic Application certification must be completed within 120 days of hire.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field strongly preferred.
• Epic Application support certification within 120 days of hire with a maximum of three attempts.
• At least 3 years of experience with application support and/or implementation.
• Alternatively, 3+ years of experience in IT support or a related role.

Responsibilities

• Analyze user needs and develop solutions while adhering to standards.
• Support and maintain software used in clinical and business processes.
• Collaborate with end-users, vendors and internal IT staff to integrate software with operations.
• Develop training materials, user guides, and training environments.
• Provide 24/7 support coverage as required and travel within the UVM Health Network as needed.

Skills

Application support

IT support

End-user collaboration

Education

Bachelor's degree in computer science, information technology, or a related field

Epic Application certification within 120 days of hire

Tools

Epic Systems (Epic)

Job description

Job Summary

The Applications Analyst II provides analysis and technical support, and maintenance of the software used to support clinical and business processes. The individual is responsible for analyzing user needs and developing solutions to those needs while adhering to and maintaining best practice, organizational and regulatory standards as determined by IT and Organizational Leadership. The Applications Analyst II will develop a clear understanding of the software and tools used to meet the needs of the end user following developed standards.

Responsibilities include working with end‑users, vendors and internal IT staff supporting business/clinical processes and facilitating cohesive integration of software applications with business and clinical operations.

The Applications Analyst II support could include a subspecialty in designing and delivering training documentation for software used in business and clinical processes. This includes business and clinical analysis, training materials, user guides, building, testing, and maintaining training environments.

The Applications Analyst II may be required to provide support coverage 24 hours per day, 7 days per week. The ability and means to regularly travel throughout the UVM Health Network may be required.

Education

• A bachelor's degree in computer science, information technology, or a related field is strongly preferred.
• For Epic Application support, certification is required within 120 days of hire with a maximum of three attempts.

Experience

• Preferred: At least 3 years of experience with application support and/or implementation.
• Alternatively: 3+ years of experience in IT support or a related role.