Application Analyst Intermediate - EPIC/Beaker

Cone Health; Greensboro (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

Cone Health in Greensboro, North Carolina is seeking an Application Analyst Intermediate who will provide technical application support for various clinical and business applications. You will work on analyzing user needs and optimizing the overall performance of applications.

The ideal candidate will have a Bachelor’s degree and at least 2 years of experience in application support. Responsibilities include collaborating with technical groups, preparing test scripts, and ensuring data quality across systems.

Qualifications

• Bachelor’s Degree or equivalent experience in relevant field required.
• 2 years of experience supporting complex clinical and/or business applications.

Responsibilities

• Collaborate with technical and end user groups for application needs.
• Conduct analysis of workflows and data collection for design decisions.
• Translate business/clinical functionality into system configuration.

Skills

Technical application support

Data analysis

System configuration

Test script preparation

Education

Bachelor’s Degree or equivalent experience

Tools

Epic applications

Job description

The Application Analyst Intermediate provides technical application support for complex clinical and/or business applications in order to improve their overall performance and ensure they are meeting the organization’s needs. Working under moderate supervision, this role gathers, analyzes and evaluates user needs, and implements, optimizes, supports, and troubleshoots clinical and/or business applications.

Essential Job Function:

• Collaborates with internal and external technical and end user groups to ensure applications and other third‑party systems meet the organization’s clinical and business needs when building and implementing the system.
• Performs in‑depth analysis of end‑user department workflows, data collection, report details and other technical issues as they relate to design and build decisions as well as involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering.
• Understands and translates the business/clinical functionality into system configuration and workflow.
• Prepares and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing.
• Documents test results, design, change control, system problems, and internal procedures according to departmental standards.
• Provides technical application support, triage, and troubleshooting for complex applications as well as monitors the systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems.
• Maintains knowledge of new technical concepts and solutions and their application to healthcare.
• Assists with implementation and support of third‑party systems.
• Provides the necessary experience and knowledge to ensure all aspects of the application integrate with the other cross‑functional applications utilized by the organization.
• Performs other duties as assigned.

Education:

• Required: Bachelor’s Degree or equivalent experience in relevant field.

Experience:

• Required: 2 years

Licensure/Certification/Listing:

• Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.