Applications Analyst I - MyChart

NorthShore University HealthSystem; Warrenville (IL); Hybrid; USD 73,000 - 113,000; Full time

Benefits offered by this job

Free Parking

Tuition Reimbursement

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

Endeavor Health seeks an Application Analyst I to support a portfolio of healthcare IT applications, focusing on timely issue resolution and workflow improvements. The role bridges clinical operations and technical performance, ensuring seamless portal experiences for providers and patients.

You will learn latest solutions, adopt industry best practices, and assist in consolidating legacy portals into the unified MyEndeavor portal, working with Epic systems and cross-functional teams.

Qualifications

• Associate’s degree or equivalent required; bachelor’s preferred in IT, healthcare administration, or related field.
• 1+ year IT portfolio experience in healthcare setting; clinical end-user experience acceptable if no bachelor’s.
• Proficient with MS Office; exposure to EMR/Epic workflows highly preferred.

Responsibilities

• Design, document, implement, and test software or application solutions and support tickets to closure.
• Collaborate with clinical and technical teams; participate in vendor/Epic calls for system issues and upgrades.
• Draft clear system behavior updates and communications for clinical teams; maintain system health across portals.

Skills

MS Office

EMR/Epic familiarity

Problem solving

Communication skills

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

Epic

Job description

Hourly Pay Range:

$35.10 - $54.41 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Application Analyst I
• Location: Skokie, IL or Warrenville, IL or Arlington Heights, IL
• Full Time
• Hours: Monday-Friday, 8:00am - 4:30pm
• Hybrid Position
• Local travel to other corporate locations will be required as needed.

Job Summary:

As an Application Analyst I at Endeavor Health, you will be responsible for supporting an assigned application portfolio, including designing, documenting, implementing, and testing software or application solutions. A key focus is the efficient monitoring and management of issue resolution through timely ticket closure. You will also participate in the implementation of new workflows and products in alignment with the organization's strategic goals.

To be successful in this role, you will be expected to learn the latest solutions and technologies and advocate for the adoption of industry best practices.

This position will support the ongoing maintenance and health of the three current Endeavor Health Patient Portals. Specifically, this role provides a unique opportunity to actively support Endeavor Health's strategic consolidation of our legacy patient portals into the unified, Epic-powered MyEndeavor patient portal. As a primary point of contact for portal maintenance, the analyst will bridge the gap between technical system performance and clinical operations, ensuring a seamless digital experience for both our providers and the patients we serve.

What you will do:

• System Support & Maintenance:
  • Assist in designing, documenting, implementing, and testing software/application solutions.
  • Monitor and manage the timely resolution, troubleshooting, and closure of assigned support tickets.
  • Maintain system health across transitioning legacy portals and the new unified platform.
• Collaboration & Integration:
  • Participate in integrated, cross-functional clinical and technical workgroups.
  • Join vendor and Epic collaboration calls regarding system issues, configuration, optimization, and upgrades.
  • Assist in drafting clear, concise system behavior updates and communications for clinical teams.
• Documentation & Quality:
  • Prepare clear documentation and analytical reports related to system configurations.
  • Contribute to continuous process improvement initiatives to streamline patient and provider digital workflows.

What you will need:

• Education: Associate's degree or equivalent.
  • Bachelor's degree in IT, Healthcare Administration, or a related field preferred.
• Experience:
  • One (1) or more years of experience relevant to an IT portfolio in a healthcare setting.
  • Without a bachelor's degree: A minimum of two (2) years of relevant IT experience or clinical end-user experience (e.g., as a superuser or clinical communications liaison).
• Core Technical Skills:
  • Proficiency with Microsoft Office Suite (Word, Excel, Teams).
  • Exposure to healthcare clinical workflows, electronic medical records (EMR), or Epic systems is highly preferred.
• Professional Skills:
  • Strong critical thinking, analytical, and troubleshooting capabilities.
  • Excellent written and verbal communication skills; ability to translate technical issues for non-technical clinical stakeholders.
  • Ability to work independently with minimal supervision or collaborate effectively in a team environment.

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.