Applications Analyst II - Clinical Ancillary

NorthShore University HealthSystem; Skokie (IL); Hybrid; USD 52,000 - 81,000; Full time

Benefits offered by this job

Incentive pay for select positions

Annual increases based on performance

Career Pathways to Promote Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holidays

Community Involvement Opportunities

Job summary

Endeavor Health is seeking an Applications Analyst II to support a portfolio of clinical non-Epic applications, focusing on timely incident closure and small to mid-size projects.

You will translate business needs into technical specifications, collaborate with stakeholders, mentor junior teammates, and stay current with industry best practices while enhancing system efficiency in a hybrid role based in Skokie, IL or nearby Chicagoland sites.

Qualifications

• Bachelor's degree in computer science, information technology, health informatics or related field.
• Three or more years of experience in a healthcare setting or related industries.
• Prior experience maintaining 3rd party applications.
• Able to communicate and translate complex technical terms for all customer groups.
• Must be able to work independently and in a team setting with strong project management skills.
• Mentor and educate junior team members and collaborate across teams.

Responsibilities

• Configure, document, implement and test software solutions to meet workflow requirements.
• Actively monitors and resolves issues for enterprise applications and serves as escalation point.
• Collaborates with vendors and senior analysts to plan upgrades and enhancements.
• Leads functional, unit and user acceptance testing for portfolio applications.
• Lead small to medium sized projects and support larger programs per PMO processes.
• Design reports and prepare presentations on project activities and results.
• Collaborate with stakeholders to translate business requirements into build specifications.
• Mentor junior team members and coordinate across cross-functional teams.
• Stay up to date with trends and innovations in relevant technologies.

Skills

Communication

Project management

Mentoring

Teamwork

Analytical skills

Troubleshooting

Documentation

Education

Bachelor's degree in CS/IT/Health informatics

Tools

Provation

Obix

Neruoworks

SentrySuite

Polysmith

Job description

Hourly Pay Range

$37.85 - $58.67 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Applications Analyst II - Clinical Ancillary
• Location: Skokie, IL or Arlington Heights, IL or Warrenville, IL
• Full Time
• Hours: Monday-Friday, 8:00- 5:00pm
• Required Travel: local travel to other sites will be required as needed.
• Hybrid Position

Job Summary

As an Application Analyst II at Endeavor Health, you will be responsible for implementing and supporting an assigned application portfolio with a focus on timely closure of incidents/requests. You will be leading small to medium projects, translating business needs into technical specifications and partnering with stakeholders on strategic initiatives. You will assist in mentoring junior team members while continuing to grow your technical skillset.

To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.

This individual will support a portfolio of clinical apps across inpatient and ambulatory teams, maintaining the continued health and operations of non-Epic applications.

What you will do

• Configure, document, implement and test software/application solutions to meet the workflow requirements of the end users withing foundational system constraints.
• Actively monitors and resolves issues for enterprise applications, including serving as an escalation point for junior team members, in a timely manner.
• Collaborates with vendors and/or senior analyst to resolve issues, support upgrades and plan for enhancements for assigned portfolio.
• Leads functional, unit and user acceptance testing activities for applications in the portfolio ensuring successful go live events for new system go lives, upgrades, patches or enhancements.
• Lead small to medium sized projects and support large or enterprise level projects as a workflow subject matter expert following PMO defined processes.
• Design reports and prepare presentations on project/team activities and results as requested.
• Collaborate with stakeholders to understand business requirements/priorities and translate/document them into build specifications.
• Works with Level 1 teams and cross functional groups (e.g., technical teams) to reduce repeat issues, support optimization and enhance system efficiencies.
• Serve as a resource for other team members including mentoring junior team members and collaboration across teams.
• Stay up to date with the latest trends and innovations in relevant technologies.
• Other duties as assigned.

What you will need

• Education: Bachelor's degree in computer science, information technology, health informatics or a related field.
• Experience: Three (3) or more years of experience relevant to assigned portfolio in a healthcare setting or related industries.
• Prior experience maintaining 3rd party applications.
• Unique or Preferred Skills:
• Able to communicate and translate complex technical terms into understandable simple terms for all customer groups.
• Must be able to work independently and in a team setting, possess excellent verbal, written, customer service and project management skills.
• Serves as key point person for technical and operation leadership for problem resolution and project management.
• Able to mentor and educate junior team members.
• Utilizes effective analytical and troubleshooting skills with minimum assistance.
• Continually seeks to utilized technology to improve workflows/systems and procedures/procedures.
• Ability to resolve complex problems where precedent may not exist.
• Embraces a culture of continuous improvement.
• Excellent Microsoft Office skills.
• Experience maintaining clinical non-epic applications, i.e. Provation/Obix/Neruoworks/SentrySuite/Polysmith (or similar).

Benefits (For full time or part time positions)

• Incentive pay for select positions
• Opportunity for annual increases based on performance

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.