Applications Analyst I

UVM Health; South Burlington (VT); On-site; USD 52,000 - 78,000; Full time

Job summary

UVM Health seeks an Applications Analyst I to provide analysis and technical support, and maintenance of software supporting clinical and business processes. You will analyze user needs and develop solutions while adhering to best practices, standards, and regulatory requirements determined by IT leadership.

The role may include designing and delivering training documentation for software used in business and clinical processes, and travel across the UVM Health Network as needed.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field is strongly preferred.
• Epic Application support certification required within 120 days of hire with a maximum of three attempts.

Responsibilities

• Analyze user needs and develop solutions while adhering to best practices, organizational and regulatory standards.
• Collaborate with end-users, vendors and internal IT staff to support business/clinical processes and integrate software with operations.
• Provide training materials and user guides for software used in business and clinical processes.

Skills

User needs analysis

Technical support

Training documentation

Education

Bachelor's degree in CS/IT

Epic Certification within 120 days

Tools

Epic software

Job description

Job Summary:
The Applications Analyst I provides analysis and technical support, and maintenance of the software used to support clinical and business processes. The individual is responsible for analyzing user needs and developing solutions to those needs while adhering to and maintaining best practice, organizational and regulatory standards as determined by IT and Organizational Leadership. The Applications Analyst I will develop a clear understanding of the software and tools used to meet the needs of the end user following developed standards. Responsibilities include working with end-users, vendors and internal IT staff supporting business/clinical processes and facilitating cohesive integration of software applications with business and clinical operations.

The Applications Analyst I support could include a subspecialty in designing and delivering training documentation for software used in business and clinical processes. This includes business and clinical analysis, training materials, user guides, building, testing, and maintaining training environments.

The Applications Analyst I may be required to provide support coverage 24 hours per day, 7 days per week. The ability and means to regularly travel throughout the UVM Health Network may be required.

Education:

• A bachelor's degree in computer science, information technology, or a related field is strongly preferred.
• For Epic Application support, certification is required within 120 days of hire with a maximum of three attempts.

Experience:

• Preferred: Experience with application support and/or implementation.
• Alternatively: 1 or more years of relevant operational experience in lieu of direct system support.