Application Analyst Intermediate

Cone Health Medical Group; Greensboro (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Cone Health Medical Group seeks an Application Analyst Intermediate to provide technical support for clinical and business applications, improving performance and meeting organizational needs. Responsibilities include analyzing workflows, configuring systems, and testing releases to ensure data quality and integrity.

Under moderate supervision, the role gathers user needs, implements solutions, and collaborates with cross-functional teams for successful system integration within a healthcare

Qualifications

• Bachelor's Degree or equivalent experience in relevant field.
• 2 years of experience required.
• Epic certification testing within specified timeframe.

Responsibilities

• Collaborates with internal and external technical and end user groups to ensure applications meet clinical and business needs when building and implementing the system.
• Performs in-depth analysis of workflows, data collection and report details relevant to design and build decisions.
• Translates business/clinical functionality into system configuration and workflow.
• Prepares and executes test scripts for application testing and user acceptance testing.
• Documents test results, changes, system problems and procedures according to standards.
• Provides technical application support, triage and troubleshooting for complex applications and monitors data quality and integrity.

Skills

Cross-functional collaboration

Requirements gathering

Workflow analysis

Test scripting

Troubleshooting

Healthcare IT

Education

Bachelor's Degree or equivalent

Tools

Epic

Job description

The Application Analyst Intermediate provides technical application support for complex clinical and/or business applications in order to improve their overall performance and ensure they are meeting the organization's needs. Working under moderate supervision, this role gathers, analyzes and evaluates user needs, and implements, optimizes, supports, and troubleshoots clinical and/or business applications.

Essential Job Function:

• Collaborates with internal and external technical and end user groups to ensure applications and other third-party systems meet the organization's clinical and business needs when building and implementing the system.
• Performs in-depth analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions as well as involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering.
• Understands and translates the business/clinical functionality into system configuration and workflow.
• Prepares and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing.
• Documents test results, design, change control, system problems, and internal procedures according to departmental standards.
• Provides technical application support, triage, and troubleshooting for complex applications as well as monitors the systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems.
• Maintains knowledge of new technical concepts and solutions and their application to healthcare.
• Assists with implementation and support of third-party systems.
• Provides the necessary experience and knowledge to ensure all aspects of the application integrate with the other cross-functional applications utilized by the organization.
• Performs other duties as assigned.

Education:

• Required: Bachelor's Degree or equivalent experience in relevant field.

Experience:

• Required: 2 years

Licensure/Certification/Listing:

• Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.