Applications Analyst I

Mass General Brigham Incorporated; Somerville (MA); Hybrid; USD 63,000 - 90,000; Full time

Job summary

Mass General Brigham Incorporated is seeking an Applications Analyst to support research applications such as LabArchives, StudyTrax, Veeva SiteVault, GitLab and related tools. The role involves designing, testing, and maintaining software while helping train and assist end users across research teams.

You will document requirements, translate them into specifications, participate in QA plans, and provide ongoing operational support with a focus on quality and customer service.

Qualifications

• Bachelor's degree in CS or related field required.
• Experience in development, support, or operation of software applications, preferably in healthcare IT.
• Strong ability to document workflows and business processes.

Responsibilities

• Participates in design, development, testing, implementation and maintenance of software applications.
• Translate business requirements into functional specifications for software applications.
• Develop and execute testing plans and perform QA tasks.
• Train end users and develop end-user documentation.
• Provide ongoing support and resolve issues to ensure reliable software operations.

Skills

Problem-solving

Interpersonal skills

Communication

Education

Bachelor's Degree in Computer Science or Related Field

Tools

Microsoft Office 365

Job description

Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryMass General Brigham is expanding support for the research community and seeking an Applications Analyst.The Applications Analyst will support MGB Digital Research Applications Data Management and Integrity Tools, including: LabArchives, StudyTrax, Veeva SiteVault, GitLab and additional research focused applications. More info on our website: https://rc.partners.org/research-apps-and-services/collect-dataSummaryParticipates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Will also assist in training and supporting end users.Essential FunctionsAssists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application.Assists with the development and execution of testing plans and other software quality assurance tasks.Trains end users on the operation of software applications. Assists with the development of end-user documentation.Provides ongoing support for software applications by identifying and resolving issues, escalating them as needed for timely resolution.Provides high-quality, customer-focused services.Runs reports and performs other tasks associated with the ongoing operation of the software environment.QualificationsEducationBachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study requiredCan this role accept experience in lieu of a degree?YesExperienceRelated IT experience, ideally in healthcare IT environment 0-1 year requiredKnowledge, Skills and AbilitiesExperience in the development, support, or operation of software applications, preferably in a healthcare setting.Ability to document workflows and business processes.Strong interpersonal skills to effectively communicate with both technical and non-technical staff.Problem-solving skills.Knowledge of Microsoft Office 365 and other popular office productivity solutions.If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.Additional Job Details (if applicable)Working ConditionsHybrid with onsite work required in office, candidate must be flexible for weekly or monthly business needsM-F Eastern business hours requiredOn remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipmentRemote TypeHybridWork Location399 Revolution DriveScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$62,836.80 - $89,762.40/AnnualGrade5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.