Applications Analyst I

Mass General Brigham; Somerville (MA); Hybrid; USD 62,836 - 89,762; Full time

Job summary

Mass General Brigham is expanding its research IT support and seeks an Applications Analyst. You will support Data Management and Integrity Tools like LabArchives, StudyTrax, Veeva SiteVault, GitLab, and related research apps, contributing to design, testing, and maintenance of software.

Qualifications include a Bachelors Degree in Computer Science or related field, 0–1 years in healthcare IT, and ability to train end users. Hybrid work with onsite requirements at Mass General Brigham locations.

Qualifications

• Experience in the development, support, or operation of software applications.
• Ability to document workflows and business processes.
• Strong interpersonal skills to communicate with both technical and non-technical staff.
• Problem-solving skills.
• Knowledge of Microsoft Office 365 and other office productivity solutions.
• Epic certifications may be required for Epic-related roles.

Responsibilities

• Participates in design, development, testing, implementation and maintenance of software applications.
• Assist in training and supporting end users.
• Document workflows and translate requirements to functional specifications.
• Develop test plans and perform software quality assurance tasks.
• Run reports and provide ongoing support for software environments.

Skills

Healthcare IT

Software deployment

Documentation

End-user training

Reporting

Customer focus

Office 365

Epic certifications

Education

Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required

Job description

Site: Mass General Brigham Incorporated. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham is expanding support for the research community and seeking an Applications Analyst.

The Applications Analyst will support MGB Digital Research Applications Data Management and Integrity Tools, including: LabArchives, StudyTrax, Veeva SiteVault, GitLab and additional research focused applications. More info on our website: https://rc.partners.org/research-apps-and-services/collect-data

Summary

Participates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Will also assist in training and supporting end users.

Essential Functions

• Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application.
• Assists with the development and execution of testing plans and other software quality assurance tasks.
• Trains end users on the operation of software applications. Assists with the development of end-user documentation.
• Provides ongoing support for software applications by identifying and resolving issues, escalating them as needed for timely resolution.
• Provides high-quality, customer-focused services.
• Runs reports and performs other tasks associated with the ongoing operation of the software environment.

Qualifications

Education

Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

Yes

Experience

Related IT experience, ideally in healthcare IT environment 0-1 year required

Knowledge, Skills And Abilities

• Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
• Ability to document workflows and business processes.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.
• If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.

Working Conditions

• Hybrid with onsite work required in office, candidate must be flexible for weekly or monthly business needs
• M-F Eastern business hours required
• On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$62,836.80 - $89,762.40/Annual

Grade

5

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.