Applications Analyst II

Mass General Brigham; Somerville (MA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Mass General Brigham is expanding support for the research community and seeking an Applications Analyst II. The Applications Analyst II provides end user and systems validation support for MGB Digital Research Applications' Data Management and Integrity Tools, including LabArchives, StudyTrax, Viva SiteVault, GitLab, and other research-focused applications.

Responsible for software design, testing, implementation, training, and ongoing maintenance, with hybrid onsite work at 399 Revolution

Qualifications

• Bachelor's degree in Information Systems required.
• 2–3 years' experience in development, support or operation of software applications.
• Strong oral and written communication and interpersonal skills.
• Ability to learn quickly and adapt in a fast-paced environment.
• Knowledge of Microsoft Office 365 and other office productivity tools.
• Epic certifications may be required if using Epic systems.

Responsibilities

• Review system requirements and processes; tests, debugs, and implements software solutions.
• Develop and execute test plans and perform QA tasks.
• Train end users and develop end-user documentation.
• Provide ongoing support and resolve software issues.
• Run reports, update tables, and perform data tasks in the software environment.
• Participate in regular team meetings.

Skills

Communication skills

Interpersonal skills

Analytical problem solving

Learn quickly

Microsoft Office 365

Education

Bachelor's degree in Information Systems

Tools

Epic

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham is expanding support for the research community and seeking an Applications Analyst II.

The Applications Analyst II provides end user and systems validation support for MGB Digital Research Application's Data Management and Integrity Tools, including: LabArchives, StudyTrax, Viva SiteVault, GitLab and additional research focused applications. More info on our website: https://rc.partners.org/research-apps-and-services/collect-data

Summary

Responsible for providing, designing, developing, testing, implementing, and ongoing maintenance of new and existing software applications. This role also provides training and support to end users.

Essential Functions

• Reviews system requirements and business processes; tests, debugs, and implements software solutions.
• Develops and executes test plans and performs other software quality assurance tasks.
• Trains end users on the operation of software applications. Develops end-user documentation.
• Provides ongoing support of the software applications by identifying and resolving issues.
• Runs reports, updates tables, and performs other tasks associated with the ongoing operation of the software environment.
• Participates in regular team meetings to discuss team activities, issues, and updates.

Qualifications

Education

Bachelor's Degree Information Systems required

Can this role accept experience in lieu of a degree?

Yes

Experience

Experience in the development, support or operation of software applications 2-3 years required

Knowledge, Skills And Abilities

• Strong oral and written communication skills.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Demonstrated analytic and problem-solving skills.
• Ability to learn quickly.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.
• If utilizing Epic, you must be able to obtain the required certifications as outlined by program requirements.

Additional Job Details (if Applicable)

Working Conditions

• Hybrid with onsite work required in office, candidate must be flexible for weekly or monthly business needs
• M-F Eastern business hours required
• On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.