Beaker Application Analyst II

Mass General Brigham (Enterprise Services); Somerville (MA); Hybrid; USD 75,275 - 109,554; Full time

Job summary

Mass General Brigham is seeking an IT Applications Support professional to provide day-to-day application support, respond to incidents, and collaborate with laboratory stakeholders and technical teams.

You will participate in implementations, upgrades, testing, configuration, and change management, develop test plans, create end-user docs, and help ensure reliable system performance in a hybrid work environment at our Somerville site.

Qualifications

• 2-3 years of experience developing, supporting, or operating software applications.
• Bachelor's degree in Information Systems or a related field preferred; relevant experience may be considered in lieu of a degree.
• Strong analytical and problem-solving skills with the ability to investigate issues and recommend solutions.
• Excellent written and verbal communication skills for technical and non-technical audiences.
• Collaborative, customer-focused approach and ability to adapt in a dynamic healthcare environment.

Responsibilities

• Provide day-to-day application support by responding to end-user incidents, service requests, and system-related issues.
• Troubleshoot application, interface, hardware, peripheral, and instrumentation issues in collaboration with stakeholders and internal teams.
• Participate in application implementations, upgrades, testing, configuration, workflow optimization, and change management.
• Develop and execute test plans, perform QA tasks, and support reliable system performance.
• Create and maintain end-user documentation and provide training to users.

Skills

End-user support

Analytical skills

Communication skills

Team collaboration

Education

Bachelor's in Information Systems

Tools

Epic certifications

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

About the Role

• Provide day-to-day application support by responding to end-user incidents, service requests, and system-related issues in a timely and customer-focused manner.
• Troubleshoot application, interface, hardware, peripheral, and instrumentation issues in collaboration with laboratory stakeholders, vendors, and internal technical teams.
• Participate in application implementations, upgrades, testing, configuration, workflow optimization, and change management activities.
• Develop and execute test plans, perform software quality assurance tasks, and support reliable system performance.
• Create and maintain end-user documentation, provide training, and help users confidently operate supported applications.
• Run reports, update tables, maintain application data, and complete operational tasks that support the software environment.
• Identify opportunities to improve workflows, reduce disruptions, and strengthen application support processes.
• Participate in regular team meetings to share updates, discuss priorities, and collaborate on team initiatives.

Why This Role Matters

In this role, your work directly supports the systems that laboratory and clinical teams rely on every day. By keeping applications stable, improving workflows, and helping users solve problems, you will contribute to efficient operations and the delivery of high-quality patient care.

Qualifications

• 2-3 years of experience developing, supporting, or operating software applications.
• Bachelor's degree in Information Systems or a related field preferred; relevant experience may be considered in lieu of a degree.
• Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes, and recommend effective solutions.
• Excellent written and verbal communication skills, including the ability to explain technical information to both technical and non-technical audiences.
• Strong interpersonal skills and a collaborative, customer-focused approach.
• Ability to learn quickly, manage multiple priorities, and adapt in a dynamic healthcare environment.
• Working knowledge of Microsoft Office 365 and common office productivity tools.
• If supporting Epic applications, ability to obtain required Epic certifications in accordance with program requirements.

Additional Job Details (if applicable)

Work Environment and Schedule

• Hybrid work model with onsite presence required to support laboratory operations and collaborate with clinical stakeholders.
• Minimum of four days per week onsite, with flexibility required based on weekly or monthly business needs.
• Standard schedule is Monday-Friday during Eastern business hours.
• Participation in a rotating on-call support schedule is required to provide after-hours support for critical laboratory applications.
• On remote workdays, employees must use a stable, secure, compliant workstation in a quiet environment. Microsoft Teams video is required and must be accessed using MGB-provided equipment.
• This role does not require direct patient care.

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual

Grade

6

6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.