Applications Analyst 3 - Epic Beaker-AP

UW Medicine; Seattle (WA); Remote; USD 108,720 - 135,552; Full time

Benefits offered by this job

15 days of vacation

12 days of sick time

403(b) retirement plan with 100% matching

Values-based work environment

Job summary

A leading healthcare provider is seeking an Applications Analyst 3 for a fully remote position. This role focuses on troubleshooting and maintaining EHR systems while ensuring exceptional customer service. Candidates should possess a Bachelor's degree and Epic Beaker-AP certification, with at least 4 years of relevant experience. Responsibilities include leading project components and fostering strong relationships with stakeholders to help improve healthcare delivery. Competitive compensation package included.

Qualifications

• Bachelor's degree in Computer Science, Health Information Systems, Mathematics, or related field.
• Currently holds 2 or more current Epic certifications or equivalent experience.
• 4+ years of overall experience in EHR systems support.

Responsibilities

• Perform analysis and troubleshooting for complex application issues.
• Develop and maintain strong positive relationships with constituents.
• Lead small projects or project sub-components with cross-functional teams.

Skills

Epic Beaker-AP knowledge

EHR systems application maintenance

Project management

Technical documentation

Customer relationship management

Education

Bachelor's degree in relevant field

Epic certification

Job description

Applications Analyst 3 – Epic Beaker-AP – UW Medicine

Pay Range: $108,720.00/yr – $135,552.00/yr

Work Schedule

• 100% FTE – 40 hours per week
• Day Shift – Core hours 08:00 – 17:00 PST, Monday‑Friday

Position Highlights

• 100% remote opportunity
• Values‑based work environment
• Active departmental Equity, Diversity, and Inclusion Committee
• 15 days of vacation first year; 12 days sick time, 1 personal holiday, 11 paid holidays annually
• 100% matching, 100% immediately vesting 403(b) retirement plan

Primary Job Responsibilities

• Perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements and work with user groups to provide diagnostic assistance and resolution.
• Maintain issue tracking (internally and with vendor) and follow issue tracking policies and guidelines.
• Meet with customers to identify and analyze system requirements for continuous improvements, set expectations, and escape issues as needed.
• Develop and maintain strong positive relationships with constituents, ensuring a thorough understanding of their objectives.
• Track and provide regular project status updates to leaders, customers, and stakeholders.
• Lead small projects or larger project sub‑components that may include cross‑functional teams.
• Identify improvement opportunities through analysis.
• Provide consistent and timely IT service deliverables using thorough analysis.
• Test all scenarios conforming to quality standards at the solution level.
• Evaluate and implement management requests for information to generate reporting requirements.

Requirements

• Bachelor's degree in Computer Science, Health Information Systems, Mathematics, Information Technology, Business Administration, or related field, or equivalent combination of education/experience.
• Currently holds 2 or more current Epic certifications (or equivalent in other EHR systems) OR has obtained Epic proficiency and has consistently demonstrated technical competencies for 4+ years in relevant functional/business area.
• Epic Beaker‑AP certification is REQUIRED.
• 4+ years of overall experience, including:
• 2+ years providing EHR systems application maintenance/support.
• Demonstrated experience serving as a role model in providing exceptional business partnership with customers.
• 2+ years of experience with application/system configuration and implementation of clinical information systems.
• Ability to translate business requirements into design specifications, follow technical change control processes, and maintain technical documentation.
• Experience mentoring others.
• Ability to manage small to medium sized IT projects and/or process improvement initiatives.
• Experience developing and executing test plans and test cases.
• Experience supporting large‑scale enterprise customers.
• Experience walking clients through systems, preferably in a healthcare environment.

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