Applications Analyst

Fort Knox Federal Credit Union; Radcliff (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Pension

Health Insurance

Dental Insurance

Vision Insurance

PTO

Holidays

Life Insurance

Disability Insurance

401(k) Matching

Tuition Reimbursement

HSA/FSA

Dependent Care

Job summary

Abound Credit Union is hiring friendly, enthusiastic professionals to support the lending software applications environment. The Applications Analyst collaborates with team members to identify problems and acts as a change agent for business units.

The role engages with vendors to define SLAs, enhances stability and performance, and seeks automation opportunities. Daily operations support and cross-team collaboration drive continuous process improvements.

Qualifications

• Minimum of a high school diploma or equivalent.
• Basic knowledge of data processing and application system operations.
• Strong troubleshooting, analytical, and critical thinking skills.
• Self-motivated and enthusiastic with a willingness to support others on your team.
• Maintain a professional and friendly demeanor.

Responsibilities

• Identify problems with software applications and processes and act as a change agent for business units; coordinate with vendors on SLAs.
• Deliver stability, performance, and scalability across the application lifespan and pursue automation opportunities.
• Provide daily operational support and collaborate on process improvement to increase efficiency.
• Provide enterprise-level support, coordinate with third‑party products/vendors, and manage outages/maintenance communications.

Skills

Troubleshooting

Analytical thinking

Critical thinking

Change management

Team collaboration

Education

High school diploma or equivalent

Job description

Abound Credit Union is now hiring friendly, enthusiastic, and overall awesome personalities who will support the lending software applications environment at the Credit Union. The Applications Analyst works with team members to identify problems with software applications and processes and serves as a change agent for the business units. This position also works with vendors to identify service level agreements where needed, delivers increasing levels of stability, performance, and scalability while improving the overall user experience throughout the application lifespan, and identifies areas for improvement and automation where possible. The Analyst provides daily operational support and collaborates on process improvement.

What You’ll Do:

• Work with team members to identify problems with software applications and processes and serve as a change agent to the business units. This position also works with vendors to identify service level agreements where needed.
• Deliver increasing levels of stability, performance, and scalability while improving the overall user experience throughout the application lifespan. In addition, the Application Analyst identifies areas for improvement and automation where possible.
• Provide daily operational support, listen for opportunities to make the credit union more efficient, and collaborate with team members on process improvement.
• Provide enterprise-level support, work with third‑party products, services, and vendors to facilitate support and services, act as an escalation point for issues, and maintain high availability and user experience. Coordinate notifications and alerts around application outages, maintenance, and issues as needed.

Qualifications:

• Minimum of a high school diploma or equivalent.
• Basic knowledge of data processing and application system operations.
• Strong troubleshooting, analytical, and critical thinking skills.
• Self‑motivated and enthusiastic with a willingness to support others on your team.
• Maintain a professional and friendly demeanor.

Benefits:

• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts