Applications Administrator

Dynamic Campus; Waverly (IA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Wartburg College in Waverly, IA seeks an Applications Administrator to manage supported applications, focusing on LMS and ERP integrations. The role involves implementation, training, maintenance, and collaboration with enterprise teams. Hybrid schedule with standard hours, reporting to the Technology Director.

Requirements include a bachelor’s degree or equivalent, 3+ years as an applications admin, and experience with LMS. Preference for Jenzabar ERP and Slate CRM familiarity.

Qualifications

• Bachelor’s degree in IT or related field, or an equivalent combination of experience, education, and training.
• At least three years of experience as an applications system administrator.
• Experience with Learning Management Systems (LMS).
• Preferred: experience with Jenzabar ERP.
• Experience with Slate CRM is preferred.
• Experience integrating ERP data via flat files and/or APIs.
• Project management training or experience.
• Strong end-user orientation and customer service skills.
• Strong troubleshooting and documentation skills.
• Flexible schedule when required.

Responsibilities

• Install and test application upgrades and perform configuration changes.
• Monitor applications for performance and availability.
• Lead user committees through academic/administrative systems decisions.
• Meet with users to understand evolving needs of applications.
• Develop detailed project plans with goals, timelines, risks, and resources.
• Provide configuration, training, and usage guidance to users.
• Offer analysis, problem solving, and technical guidance for enterprise systems.
• Provide maintenance and problem resolution support.
• Communicate changes and impact to users and management.
• Maintain up-to-date technical and operations documentation.
• Support vendor upgrades and maintenance; ensure security/access.
• Collaborate with technical staff to develop joint solutions.

Skills

LMS expertise

Jenzabar ERP

Slate CRM

API/file integrations

Project management

End-user support

Troubleshooting

Technical communication

Documentation

Education

Bachelor's degree or equivalent

Tools

Slate CRM

ERP integration tools

Change management tools

Job description

Applications Administrator | Wartburg College | Waverly, IA

At our partner institution at Wartburg College The Applications Administrator will provide application administration for supported Applications. The Applications Administrator is responsible for the implementation, support, training, and ongoing maintenance of applications used throughout the university. The position provides application expertise and works closely with users and enterprise systems analysts to support performance, availability, and integration with other enterprise systems. The specific areas of focus include, Higher ed ERP and Learning Management System and other applications. This position is full-time and is located at a Dynamic Campus’ client in . The Applications Administrator position reports directly to the Technology Director.

Hours of operation are Monday – Friday, 8:00 am – 5:00 pm. Hours may vary. Hybrid

Responsibilities

• Installation and testing application upgrades and necessary configuration changes
• Monitor applications to ensure proper performance and availability
• Collaborate with and lead user committees through process and business decision activities related to academic and administrative systems
• Meet with users as necessary to understand evolving needs and requirements of academic and administrative applications
• Develop detailed project plans that specify goals, time frames, limitations, risks, contingencies, staffing, and other resources
• Provide system configuration, training and usage guidance to applications users as needed
• Provide analysis, problem solving support, and technical guidance to provide efficient and effective use of enterprise systems in support of institutional goals and objectives
• Provide maintenance and problem resolution support
• Provide timely communication and discussion with users about impact of necessary changes or system updates
• Provide consistent and current communication and reports to management
• Implement and adhere to test plans and change management procedures
• Establish technical and implementation standards to ensure the long-term, cost-effective management and support of the currently implemented academic applications
• Provide technical support for vendor upgrades and maintenance
• Maintain security and access for academic applications
• Completes, maintains, and processes pertinent paperwork and records
• Maintain detailed up-to-date technical and operations documentation
• Other duties as assigned

Requirements

• Bachelor’s degree in information technology, Instructional Technology, or related field, or an equivalent combination of experience, education, and training
• A minimum of three years of experience working as an applications system administrator.
• Demonstrated experience and working knowledge of Learning Management Systems
• Preference given to candidates who have working knowledge of the Jenzabar ERP.
• Experience with Slate CRM is preferred
• Preference given to candidates who have working knowledge of researching, maintaining, documenting, and implementing integrations via flat files and/or APIs from ERP data
• Project management training or equivalent project management experience
• Display strong end user orientation and customer service skills
• Strong understanding of technical troubleshooting methodology
• Demonstrated excellence in teamwork as well as excellent oral, written and interpersonal communication skills
• Ability to work a flexible schedule as needed
• Orientation to detail and thorough documentation
• Ability to work with a range of technical staff to develop joint solutions

Dynamic Campus Core Values

• Servant Leader
• Team Player
• Accountable
• Act with the highest integrity
• Provide excellent customer service
• Find solutions not problems