Application Technician

Socket.dev; Harcourt (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Socket.dev is seeking a skilled Service Technician to diagnose and repair agricultural and outdoor equipment, including field service as needed. The role requires reliable documentation, safety awareness, and a proactive approach to learning new technologies.

The successful candidate will perform diagnostics in shop and field settings, participate in training, and contribute to customer clinics while maintaining billable time records and quality workmanship.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Experience with service repairs and maintaining performance metrics.
• Proficient in using diagnostic tools and basic computer functions.
• Valid driver's license; CDL preferred.
• Ability to lift up to 75 lbs.
• Strong documentation and communication skills.

Responsibilities

• Performs diagnostics and repairs on agricultural equipment.
• Participates in training and development.
• Conducts or supports customer clinics.
• Performs field diagnostics and repairs as required.
• Accounts for billable time and work orders.
• Documents diagnostics and repairs thoroughly and submits info on time.
• Operates and maintains vehicles, tools, equipment.
• Keeps work area clean and orderly.
• Follows safety rules and regulations.
• Maintains knowledge of John Deere and competitive products.
• Other tasks assigned by management.

Skills

Diagnostics & repairs

Field service

Heavy equipment

Manual procedures

Team collaboration

Communication skills

Toolset ownership

Education

High School Diploma or GED

Associate degree preferred

Job description

Position Specifics

Department: Service

Reports to: Service Manager / Store Manager

Purpose

Performs diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on agricultural equipment and technology
• Participates in all job-related training and development.
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• Operates and maintains vehicles, tools, and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products
• Other tasks assigned by management

Experience, Education, Skills and Knowledge

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialtyExperience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™, or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Physical demands including lifting up to 75 lbs., walking, standing, and sitting.
• High School Diploma, GED, or equivalent experience required; Associate degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred