Service Technician

K C Nielsen Ltd (John Deere Dealer); Estherville (IA); On-site; USD 42,000 - 68,000; Full time

Job summary

K C Nielsen Ltd (John Deere Dealer) in Estherville, IA, is seeking a Service Technician to diagnose, repair, and maintain agricultural and outdoor power equipment. The role entails field and shop work, documenting repairs, and ensuring safety and quality across all tasks.

Ideal candidates have experience with service repairs, use of technical manuals, and familiarity with diagnostic tools. A valid driver's license is required, CDL preferred, and a solid toolset is expected.

Qualifications

• Experience performing service repairs and meeting performance metrics preferred.
• Experience performing repairs using tools and following Technical Manual procedures.
• Experience with mechanical, electrical, and hydraulic systems in off-road/heavy equipment.
• Experience operating vehicles and equipment for diagnostics.
• Experience with basic computer functions and diagnostic tools.

Responsibilities

• Performs diagnostics and repairs on agricultural equipment and technology.
• Participates in training and development.
• Supports customer clinics as needed.
• Performs field diagnostics and repairs as required.
• Maintains billable time and work orders.
• Documents diagnostics and repairs thoroughly and submits information on time.
• Operates and maintains vehicles, tools, and equipment used for duties.
• Keeps work area clean and orderly.
• Follows safety rules and regulations.
• Maintains knowledge of John Deere and competitive products.
• Assists with other tasks assigned by management.

Skills

Service repairs

Manual procedures

Mechanical systems

Hydraulic systems

Diagnostics

Diagnostic software

Teamwork

Communication

Tools

Physical endurance

Education

High School Diploma, GED or equivalent

Valid driver's license; CDL preferred

Tools

Service ADVISOR

Job description

Reports to: Service Manager / Store Manager

Purpose

Performs diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on agricultural equipment and technology
• Participates in all job-related training and development.
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• Operates and maintains vehicles, tools, and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products
• Other tasks assigned by management

Experience, Education, Skills and Knowledge:

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™, or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Physical demands including lifting up to 75 lbs., walking, standing, and sitting.
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred