Information Technology Help Desk Support

Hire Orbitt; Providence (RI); On-site; USD 90,000 - 120,000; Full time

Job summary

Hire Orbitt in Providence, RI is seeking an Information Technology Help Desk Support to be the go-to technical partner across construction sites and field offices. This hands-on leadership role keeps teams connected, resolves real-time challenges, and ensures projects run smoothly on site.

The role offers a clear path from contract-to-hire into a six-figure IT leadership position, requires a Bachelor's in IT/CS, 5+ years IT support (2+ years in field), strong Windows/Networking skills, ITIL

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 5+ years of IT support experience (2+ years in field/remote environments).
• Strong troubleshooting skills across Windows OS, mobile devices, networking, and cloud tools.
• Familiarity with ITIL practices and service desk platforms (ServiceNow preferred).
• Excellent communication skills with non-technical users.
• Self-starter with strong time management and travel coordination skills.
• Comfortable working in construction trailers, field offices, and corporate settings.

Responsibilities

• Troubleshoot hardware, software, and networking issues in fast-moving environments.
• Deploy and maintain laptops, mobile devices, printers, and networking equipment.
• Partner with site managers to ensure IT readiness for new projects and expansions.
• Track recurring issues and improve service delivery across multiple sites.
• Act as the bridge between field teams and central IT.
• Audit and maintain IT inventory across locations.
• Travel regularly to support remote teams and resolve escalations.
• Mentor junior technicians and manage high-priority tickets.

Skills

IT support

Windows OS

Networking

ServiceNow

ITIL

Communication skills

Travel coordination

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Job description

Job Title: Information Technology Help Desk Support

Location: Providence, Rhode Island (On-site, 5 days/week)

Travel: Regular travel to field offices and job sites across Rhode Island and Massachusetts. A personal vehicle is highly recommended.

Compensation:

• $25–$35/hour during a 6-month contract evaluation period
• Full-time offer post-evaluation: $90,000–$120,000 annual salary

About the Role

We’re looking for an Information Technology Help Desk Support to be the go‑to technical partner across construction sites and field offices. This is a hands‑on leadership role where you’ll keep teams connected, solve real‑time challenges, and ensure projects run smoothly. It’s a dynamic opportunity with a clear path from contract‑to‑hire into a six‑figure IT leadership position.

What You’ll Do

• Troubleshoot hardware, software, and networking issues in fast‑moving environments
• Deploy and maintain laptops, mobile devices, printers, and networking equipment
• Partner with site managers to ensure IT readiness for new projects and expansions
• Track recurring issues and improve service delivery across multiple sites
• Act as the bridge between field teams and central IT
• Audit and maintain IT inventory across locations
• Travel regularly to support remote teams and resolve escalations
• Mentor junior technicians and manage high‑priority tickets

What You Bring

• Bachelor’s degree in IT, Computer Science, or related field
• 5+ years of IT support experience (2+ years in field/remote environments)
• Strong troubleshooting skills across Windows OS, mobile devices, networking, and cloud tools
• Familiarity with ITIL practices and service desk platforms (ServiceNow preferred)
• Excellent communication skills with non‑technical users
• Self‑starter with strong time management and travel coordination skills
• Comfortable working in construction trailers, field offices, and corporate settings

Why Join Us

• Impact: Be the IT lead who keeps mission‑critical projects running
• Variety: Every day brings new challenges across diverse field sites
• Visibility: Work directly with site managers and IT leadership