Application & Systems Engineer I — Customer-Driven Technical Advocate

Nordson Corporation; East Providence (RI); On-site; USD 65,000 - 95,000; Full time

Job summary

Nordson EFD is seeking an experienced professional to join our team as a Sales Support and Application Specialist in Rhode Island. You will engage with customers, participate in sales calls, and help ensure equipment meets customer needs through trials and testing.

You will coordinate with international teams, provide training on top products, and assist in product development and documentation. The role requires strong communication, organizational skills, and proficiency with MS Office.

Qualifications

• BS in Engineering or related field or equivalent related work experience.
• Experienced in technical sales facing and application support role/environment.
• Excellent written and verbal communication skills with strong customer service skills.
• Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment.
• Experienced supporting EFD product line and TTA platform programming.
• Proficiency in MS Office applications required.

Responsibilities

• Attend sales calls and meetings to understand customers' needs and provide preliminary equipment recommendation.
• Perform dispensing application trials using company's existing products, ensuring proposed system meets customer’s requirements.
• Write test reports highlighting results, settings, final equipment list, and related notes.
• Communicate with customers, international sales groups, R&D and marketing regarding technical and product issues.
• Support customers in installation, training, and troubleshooting, whether in-person or virtually.
• Supports worldwide sales groups in all technical areas of all EFD products.
• Attend top customer meetings, trade shows, and other pertinent meetings as requested to help provide technical knowledge as needed.
• Aids with providing product training to all sales groups with focus on top products.
• Works closely with cross-functional teams in resolution of quality or manufacturing issues affecting customers.
• Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance and other personnel.
• Helps review technical content of product manuals, technical support information and sales brochures.
• Assists with development and implementation of product training tools.
• Participates in New Product Development process by providing insight into real world product usage by customers.

Skills

Technical sales

Communication

Customer service

Organizational skills

MS Office

Education

BS in Engineering or related field

Job description

Nordson EFD is seeking an experienced professional to join our team as a Sales Support and Application Specialist in Rhode Island. You will engage with customers, participate in sales calls, and help ensure equipment meets customer needs through trials and testing.

You will coordinate with international teams, provide training on top products, and assist in product development and documentation. The role requires strong communication, organizational skills, and proficiency with MS Office.