Application Systems Analyst

The First Church of Christ, Scientist; Boston (MA); Hybrid; USD 87,000 - 114,000; Full time

Job summary

The First Church of Christ, Scientist is seeking an Application Systems Analyst in Boston, with hybrid work options. You will join the Enterprise Solutions Services Applications Team to analyze, configure, test, and optimize church applications to meet business needs.

The role emphasizes strong communication, problem solving, and collaboration with managers, end users, and vendors while enabling digital improvements and governance across enterprise systems.

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong interpersonal and written/verbal communication skills.
• Experience gathering requirements and writing user stories.

Responsibilities

• Respond to issues reported by users and research/resolve with oversight.
• Collaborate with vendors to understand and resolve escalated issues.
• Provide application support including setup, configuration, maintenance, updates, user access, and security.
• Ensure compliance with GAAP, PCI, HIPAA and related controls.
• Offer excellent customer service and participate in vendor groups and updates.
• Support user adoption through training and super users.
• Capture and deliver insights from application usage and metrics.

Skills

Interpersonal skills

Communication

Active listening

Vendor applications

Enterprise application support

Business process mapping

Requirements gathering

User stories

Data modeling

Education

Bachelor's degree

Tools

Google Suite

Microsoft Office

Job description

Description

The Application Systems Analyst works on the Enterprise Solutions Services (ESS) Applications Team and collaborates closely with department managers, end users, and subject matter experts to help deliver solutions to fit the Church’s business needs. This position provides quality analyses of new and existing solutions and configures features and functionality to improve business processes. Further they conduct testing, locate potential problems, and solve them in an efficient manner.

DEPARTMENT: Office of the Chief Information Officer

Summary

The Application Systems Analyst works on the Enterprise Solutions Services (ESS) Applications Team and collaborates closely with department managers, end users, and subject matter experts to help deliver solutions to fit the Church’s business needs. This position provides quality analyses of new and existing solutions and configures features and functionality to improve business processes. Further they conduct testing, locate potential problems, and solve them in an efficient manner.

Essential Duties And Responsibilities

• Respond to issues reported by users; research and resolve issues in a timely fashion with some oversight
• Work with vendors to understand and resolve escalated issues
• Perform application support, including but not limited to: application setup, configuration, implementation, maintenance, updates, user access, permissions, and security. It also involves troubleshooting, researching user problems, resolving production issues
• Perform compliance maintenance, ensures existing infrastructure, applications and business processes meet with current and future regulatory controls placed on our organization (GAAP, PCI, HIPPA)
• Provide excellent customer service: communicate in a comprehensive and warm manner, and participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications
• Support user adoption through support and training super users.
• Capture, analyze and deliver meaningful insights from application usage and metrics

Job Details

Description

DEPARTMENT: Office of the Chief Information Officer

Summary

The Application Systems Analyst works on the Enterprise Solutions Services (ESS) Applications Team and collaborates closely with department managers, end users, and subject matter experts to help deliver solutions to fit the Church’s business needs. This position provides quality analyses of new and existing solutions and configures features and functionality to improve business processes. Further they conduct testing, locate potential problems, and solve them in an efficient manner.

Essential Duties And Responsibilities

• Respond to issues reported by users; research and resolve issues in a timely fashion with some oversight
• Work with vendors to understand and resolve escalated issues
• Perform application support, including but not limited to: application setup, configuration, implementation, maintenance, updates, user access, permissions, and security. It also involves troubleshooting, researching user problems, resolving production issues
• Perform compliance maintenance, ensures existing infrastructure, applications and business processes meet with current and future regulatory controls placed on our organization (GAAP, PCI, HIPPA)
• Provide excellent customer service: communicate in a comprehensive and warm manner, and participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications
• Support user adoption through support and training super users.
• Capture, analyze and deliver meaningful insights from application usage and metrics

Support Ongoing Administration

• Respond to issues reported by users; research and resolve issues in a timely fashion with some oversight
• Work with vendors to understand and resolve escalated issues
• Perform application support, including but not limited to: application setup, configuration, implementation, maintenance, updates, user access, permissions, and security. It also involves troubleshooting, researching user problems, resolving production issues
• Perform compliance maintenance, ensures existing infrastructure, applications and business processes meet with current and future regulatory controls placed on our organization (GAAP, PCI, HIPPA)
• Provide excellent customer service: communicate in a comprehensive and warm manner, and participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications
• Support user adoption through support and training super users.
• Capture, analyze and deliver meaningful insights from application usage and metrics

Support Project Activity

• Work with users to understand and define requirements
• Review, analyze and evaluate Enterprise applications along with current business processes and departmental requirements
• Implement configuration changes
• Develop and execute test scenarios based on requirements
• Confirm solution success
• Support digital transformation efforts by implementing approved AI features and enhancements in a secure and governed manner

Support Administration

• Have a developed understanding of application functionality -attending trainings and/or reading documentation
• Perform maintenance of existing and drafting of new ESS documentation to support the Applications Team and the organization
• Participate in vendor user groups and forums, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications
• Updates work tracking tools and other administrative tasks

STAFF MANAGEMENT AND JOB CONTACTS

Reporting Relationships

Supervisor: Enterprise Application Engineering Manager

Regular Contacts

This position has regular contact with fellow TFCCS employees, including TFCCS service departments, Enterprise Solutions Services and Digital Solutions Services peers, the Service Desk, Department Managers, and the Enterprise Portfolio Project Management Office, and vendors.

JOB REQUIREMENTS

• Bachelor's degree required (equivalent experience may be considered)
• Experience as an Application Analyst or similar experience preferred

Knowledge/Skills

• Excellent interpersonal, communication (written, verbal), and presentation skills are required
• Active listener
• Practiced at learning new vendor application(s) and utilizing application tools to tailor system(s) to meet user requirements is required
• Enterprise application support and business process expertise is required
• Understanding of data modeling, database management, project management, business analysis and business process mapping is preferred
• Experience gathering requirements and writing users stories is preferred

Technology Skills

• Proficient with Google Suite and Microsoft Office Products is required
• Foundational knowledge of a software language is preferred

Work Environment

This position regularly works in an office environment in Boston. This position may follow a hybrid schedule according to current workplace policies.

Engagement with Christian Science

• Mother Church membership preferred
• Primary Class instruction preferred

Pay range

$87,428 - $113,655.80 annually

The pay ranges disclosed in our job postings are the compensation ranges the Church reasonably and in good faith expects to pay for a given position at the time of posting.

The offered salary will be determined by factors such as the applicant’s relevant education, experience, knowledge, skills, abilities; and benchmarking, work location, and internal equity.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.