Application Analyst II – Collaboration & Productivity Tools Team

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 90,900 - 101,800; Full time

Job summary

A leading healthcare institution in Boston is seeking an experienced Application Analyst II to manage complex application issues and guide project implementations. You will be responsible for designing solutions, streamlining workflows, and supporting the effective use of collaboration platforms. Ideal candidates will have a background in Information Technology, strong skills in low-code tools, and experience with Microsoft 365 applications. The role offers competitive salary based on experience, with a hiring range of $90,900 - $101,800.

Qualifications

• 4 years of Information Technology experience supporting business or clinical systems applications.
• Bachelor's degree in Computer Science, Information Systems or a related field preferred.

Responsibilities

• Owns complex application features or modules end‑to‑end.
• Leads translation of business requirements into functional specifications.
• Develops and executes test plans to ensure software reliability.
• Resolves complex application issues and manages multiple initiatives.
• Designs training programmes and advanced end‑user documentation.

Skills

Collaboration platforms

Low-code tools

System administration

Microsoft 365 applications

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Quickbase

Smartsheet

Dropbox

SurveyMonkey

Panopto

LinkedIn Learning

Microsoft SharePoint

Microsoft Teams

Microsoft Power Apps

Job description

The Application Analyst II handles more complex application issues and participates in project implementations and upgrades. They analyze business requirements, design solutions, and ensure changes align with organizational objectives. This role provides guidance to junior analysts and contributes to process improvements and system optimization. The analyst serves as a key resource for IT and business teams, supporting effective application use and performance.

This Application Analyst II position reports to the Senior Manager, Digital Consulting Services within IS Strategic Planning & Performance (SPP) at Dana‑Farber Cancer Institute and sits on the Collaboration & Productivity Tools (CPT) team, which supports a portfolio of solutions that enable staff to work more efficiently and effectively. In this role, the analyst partners with stakeholders to gather requirements, evaluate tool capabilities, and recommend and implement effective solutions. Responsibilities include designing, configuring, and building low‑code and no‑code solutions to streamline workflows and automate processes, as well as administering and optimizing collaboration and productivity platforms. The analyst also supports daily operations, including ServiceNow queue management, break/fix support, access requests and user assistance, while coordinating with relevant Mass General Brigham (MGB) resources. The ideal candidate brings strong experience with collaboration platforms, low‑code tools, system administration and productivity technologies such as Quickbase, Smartsheet, Dropbox, SurveyMonkey, Panopto, LinkedIn Learning and Microsoft 365 applications including SharePoint, Teams, Forms and Power Apps. This position is funded through September 2028, with the potential for extension.

Primary Duties and Responsibilities

• Application Lifecycle Management: Owns complex application features or modules end‑to‐end (design > build > test > deploy > support). Leads configuration, customization and enhancement efforts. Designs and validates integrations and data flows in coordination with engineering and infrastructure teams.
• Business Analysis & Solution Design: Leads translation of business requirements into detailed functional specifications. Analyzes business needs and designs digital solutions at the team, department and enterprise levels. Recommends process and workflow improvements to enhance efficiency and data quality.
• Testing & Quality Assurance: Develops and executes comprehensive test plans to ensure software reliability. Oversees testing cycles and validates production readiness, considering downstream, upstream and cross‑functional dependencies to minimise risk and maintain stable operational flows.
• Operational Support & Incident Management: Resolves complex application issues and manages multiple initiatives concurrently. Leads major incident response and problem‑management efforts. Implements preventive fixes to reduce recurring issues.
• Training, Documentation & Knowledge Management: Designs training programmes and advanced end‑user documentation. Serves as a subject‑matter resource for users and support teams.
• Collaboration & Vendor Partnership: Delivers high‑quality, customer‑focused support. Collaborates closely with vendors, developers and cross‑functional teams. Coordinates releases and supports adoption of new functionality.
• Leadership & Mentorship: Mentors junior analysts. Defines support standards and best practices.

Knowledge, Skills and Abilities

• Knowledge of developing, configuring, supporting or operating software applications.
• Proven ability to gather requirements, document workflows and coordinate UAT for small to medium initiatives.
• Intermediate application configuration skills and workflow understanding.
• Strong communication and interpersonal skills with technical and non‑technical users across teams.
• Proficiency with Microsoft 365 and common productivity tools.
• Strong understanding of SDLC and ITIL concepts.
• Ability to prioritise and manage multiple assignments, including small initiatives, with minimal guidance.
• Able to apply knowledge of one or more application domains (e.g. EHR, ERP, CRM, HRIS) to support configuration, workflows and user needs.
• Supports change and release activities; applies integration knowledge, including data mapping and log/trace analysis, under guidance.

Minimum Job Qualifications

• High school/GED/Diploma required.
• Bachelor's degree in Computer Science, Information Systems or a related field preferred.
• 4 years of Information Technology experience supporting business or clinical systems applications required.
• Information Technology experience supporting business or clinical systems applications in a healthcare environment preferred.

License/Certification/Registration Required

• None

Supervisory Responsibilities

• None

Patient Contact

• None

Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, colour, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status or other characteristics protected by law.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity and the candidate’s relevant experience, skills and qualifications. For union positions the pay range is determined by the Collective Bargaining Agreement (CBA).

$90,900.00 - $101,800.00