Application Analyst II - Ambulatory

ECU Health; Greenville (NC); On-site; USD 76,000 - 111,000; Full time

Benefits offered by this job

Health benefits

Job summary

ECU Health in eastern North Carolina is seeking an Application Analyst I/II to support and enhance Epic-based clinical and administrative systems. You will define requirements, participate in testing, implement patches, and document processes while collaborating with end users and IT teams.

The role requires a Bachelor's degree in a relevant field and 2+ years IT experience, with Epic Certification progression. On-call rotation applies; strong communication a must.

Qualifications

• Bachelor's degree in CS/IS or healthcare field or equivalent work experience.
• 2+ years IT experience with vendor implementations and support.
• Experience in testing software applications and documenting results.

Responsibilities

• Meet with end users to review workflows for enhancements.
• Test, patch, and implement system updates per change control.
• Evaluate opportunities based on upgrades and patches.
• Analyze and resolve moderate issues; provide documentation.
• Independently manage work and monitor progress; mentor others.

Skills

IT support experience

Epic software knowledge

Testing software applications

Documentation

Independent work

Education

Bachelor's degree in Computer Science or Information Systems or Healthcare related field

Tools

Epic Systems

Job description

Position Summary

This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.

Key Responsibilities Include, But Not Limited To

• Takes initiative to meet with end users for ongoing review of workflows associated with upcoming enhancements or system changes.
• Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
• Evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.
• Ability to effectively analyze and resolve simple to moderate issues.
• Provides well-written and effective professional and technical documentation.
• Independently manage individual work effort, including developing, executing, and monitoring of a work plan in addition to assisting work efforts of others.
• Stays informed on current market trends and emerging technology developments that impact their application. Determines solutions with minimal assistance and makes effective decisions within scope of authority.
• Adheres to change management standards and established Service Level Agreements (SLA) for incidents and requests.
• Demonstrates effective verbal and written communication.
• Promotes cooperation and commitment within the team by assisting and working collaboratively with others. Holds self personally accountable to meet or exceed team expectations.

Application Analyst Team Overviews

This position is required to rotate on-call responsibilities.

• All Application Analysts are required to provide all core job duties for, but not limited to, the following applications to provide comprehensive tools for end users. Epic Electronic Medical Record, specifically EpicCare Ambulatory, SmartForms, Haiku/Canto, Phoenix, Stork, Hospital Outpatient Departments (HOD), Beacon, Kaleidoscope and associated Epic tools such as Reporting Workbench and SlicerDicer. Integrated content from IMO, Surescripts, and Krames Staywell. Digital & Community Health Team.

Minimum Requirements

• Bachelor's degree in computer science, Information Systems or Healthcare related field or relevant work experience required.
• 2+ years of progressive experience in IT dealing with vendor application implementations and support or equivalent combination of education, training and experience.
• Experience in testing software application.
• Ability to effectively support applications.
• Works independently with quantifiable and qualitative results.
• Ability to conduct analysis, document findings, draft plans, execute, monitor and follow up
• Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.
• Recognized as a source of knowledge on primary applications both functional and technical operations Obtains and maintains current certification/accreditation from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.

For Individuals Clinically Trained

• Demonstrates knowledge of clinical scope of practice and workflows for roles within clinical setting.
• Applies clinical knowledge to develop solutions.
• Ability to communicate clinical concepts to technical team and system design concepts to end users. Understands application and clinical workflow.

Application Analyst I & II are required to complete and maintain one primary Epic Certification/Accreditation as determined by manager. Epic Certification is obtained through onsite training in Madison, WI, and Accreditation is achieved through remote training. The class content is the same for both certification and accreditation. Team members must achieve minimal required score on their application project and test. See alternative requirements below.

Preferred Requirements

• Experience in system analysis with special emphasis on system methodologies, project management and business process reengineering related to information systems preferred.
• Experience in health care setting preferred.

Pay Range

$75,857.60 - $110,567.60

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.