Enterprise Apps Analyst — Transform & Test

Christian Science; Boston (MA); On-site; USD 87,000 - 114,000; Full time

Job summary

Christian Science in Boston is seeking an Application Systems Analyst to join the Enterprise Solutions Services Applications Team. You will collaborate with department managers, end users, and subject matter experts to analyze, configure, test, and optimize enterprise applications that fit the Church’s business needs and improve processes.

This role requires delivering quality analyses of new and existing solutions, resolving production issues, supporting user adoption, and working with vendors

Qualifications

• Bachelor's degree required (equivalent experience may be considered).
• Experience as an Application Analyst or similar experience preferred.
• Strong interpersonal, communication (written, verbal), and presentation skills are required.
• Enterprise application support and business process expertise is required.
• Understanding of data modeling, database management, project management, business analysis and business process mapping is preferred.
• Experience gathering requirements and writing users stories is preferred.

Responsibilities

• Respond to issues reported by users; research and resolve issues in a timely fashion with some oversight.
• Work with vendors to understand and resolve escalated issues.
• Perform application support, including setup, configuration, implementation, maintenance, updates, user access, permissions, and security; troubleshoot production issues.
• Perform compliance maintenance, ensures existing infrastructure, applications and business processes meet current regulatory controls.
• Provide excellent customer service: communicate clearly, participate in vendor user groups and review vendor updates.
• Support user adoption through training and support of super users.
• Capture, analyze and deliver meaningful insights from application usage and metrics.

Skills

Excellent communication

Active listening

Vendor application tools

Business analysis

Data modeling

Database management

Project management

Google Suite

Microsoft Office

Requirements gathering

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office Suite

Job description

Christian Science in Boston is seeking an Application Systems Analyst to join the Enterprise Solutions Services Applications Team. You will collaborate with department managers, end users, and subject matter experts to analyze, configure, test, and optimize enterprise applications that fit the Church’s business needs and improve processes.

This role requires delivering quality analyses of new and existing solutions, resolving production issues, supporting user adoption, and working with vendors