Application Support - Splunk & Dynatrace

Galent; Chandler (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Galent is seeking an Application Support specialist in Chandler, AZ to manage and support incident bridges, monitor operational activities, and analyze telemetry data. The ideal candidate will engage responder teams, maintaining incident records and ensuring compliant event management.

Successful applicants will demonstrate analytical skills to address service disruptions and contribute to effective incident response.

Qualifications

• Experience in ITSM Event Management and Incident Management processes.
• Strong analytical skills to monitor and analyze operational events and telemetry data.

Responsibilities

• Open and support incident bridge lines and coordinate logistics.
• Monitor operational events, service disruptions, and telemetry logs.
• Correlate events and establish probable impact for incidents.
• Maintain real-time incident records and documentation.
• Execute escalation activities based on severity criteria.
• Partner with resolution teams for service recovery.
• Provide operational updates to incident partners.
• Apply ITSM procedures for governance compliance.
• Identify patterns to improve triage and incident response.
• Demonstrate composure during live incidents.

Skills

Dynatrace Performance Engineering

Job description

Job Title: Application Support - Splunk & Dynatrace

Location: Chandler, AZ

Job Description:

This role opens and supports incident bridges engages responder teams analyzes events and telemetry data maintains accurate incident records and supports restoration execution across Event Incident Change and Problem Management processes.

Key Responsibilities:

• Open and support incident bridge lines engage appropriate responder teams and coordinate assigned logistics activities through restoration.
• Monitor and analyze operational events s incidents service disruptions telemetry logs dashboards and change activity across enterprise environments.
• Correlate events s incidents and changes to establish probable impact support severity alignment and determine when escalation or additional engagement is required.
• Maintain realtime incident records timelines action items decisions status updates and lifecycle documentation in the approved system of record.
• Execute escalation activities using documented thresholds business impact urgency severity criteria and major incident engagement standards.
• Partner with application infrastructure resolution and support teams to support containment restoration service recovery and clean shift handovers.
• Provide factual operational updates and supporting details for incident partners and communications owners.
• Apply ITSM Event Management Incident Management Change Management and Problem Management procedures to support disciplined execution and governance compliance
• Identify recurring patterns noise manual steps and operational trends that can improve triage runbooks thresholds and incident response effectiveness
• Demonstrate composure accuracy collaboration and followthrough during live incidents and changing operational priorities

Primary skills

• Dynatrace Performance Engineering Analysis

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf