Incident Response Engineer — Splunk & Dynatrace

Galent; Chandler (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Galent is seeking an Application Support specialist in Chandler, AZ to manage and support incident bridges, monitor operational activities, and analyze telemetry data. The ideal candidate will engage responder teams, maintaining incident records and ensuring compliant event management.

Successful applicants will demonstrate analytical skills to address service disruptions and contribute to effective incident response.

Qualifications

• Experience in ITSM Event Management and Incident Management processes.
• Strong analytical skills to monitor and analyze operational events and telemetry data.

Responsibilities

• Open and support incident bridge lines and coordinate logistics.
• Monitor operational events, service disruptions, and telemetry logs.
• Correlate events and establish probable impact for incidents.
• Maintain real-time incident records and documentation.
• Execute escalation activities based on severity criteria.
• Partner with resolution teams for service recovery.
• Provide operational updates to incident partners.
• Apply ITSM procedures for governance compliance.
• Identify patterns to improve triage and incident response.
• Demonstrate composure during live incidents.

Skills

Dynatrace Performance Engineering

Job description

Galent is seeking an Application Support specialist in Chandler, AZ to manage and support incident bridges, monitor operational activities, and analyze telemetry data. The ideal candidate will engage responder teams, maintaining incident records and ensuring compliant event management.

Successful applicants will demonstrate analytical skills to address service disruptions and contribute to effective incident response.