IT Engineer - Intermediate - VF

eTeam; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

eTeam in Columbus, OH seeks an IT Engineer - Intermediate to join a Dynatrace-driven operations team. The role emphasizes observability, monitoring, and cloud automation across enterprise environments, with hands-on Dynatrace administration.

You will perform health checks, manage access/configurations, build dashboards, and collaborate with cross-functional teams to translate technical insights into business impact while supporting incident response and platform upgrades.

Qualifications

• Bachelor's degree in computer science, information technology, engineering, or related field.
• Relevant certifications a plus (Dynatrace, Azure, ITIL)
• Experience with enterprise monitoring platforms and observability is preferred.

Responsibilities

• Perform daily health checks of Dynatrace SaaS tenant, ActiveGates, extensions, and integrations.
• Administer Dynatrace user access, identity groups, management-zone assignments, service identities, and API-token ownership.
• Manage Dynatrace product configuration including RBAC, tagging, dashboard governance, creating workflows, environment configuration.
• Monitor Dynatrace consumption, identify unexpected telemetry growth, support cost attribution, and recommend optimizations that preserve required monitoring coverage.
• Deploy and support OneAgent, Smartscape, Synthetics, and Real User Monitoring (RUM).
• Build dashboards and KPIs aligned to business outcomes.
• Maintain monitoring standards, event management, knowledge articles, and operational runbooks.
• Perform analytics and reporting on the Dynatrace platform.
• Support platform upgrades and future adoption.
• Manage vendor escalations with Dynatrace support.
• Collaborate with internal teams to customize Dynatrace solutions to meet specific application and infrastructure needs.
• Support onboarding of new applications into Dynatrace
• Validate Monitoring requirements and acceptance criteria
• Assist application teams with instrumentation and monitoring design.
• Verify ServiceNow routing and alert configuration prior to operational acceptance.
• Review and improve alert quality by addressing duplicate, noisy, unactionable, incorrectly scoped, or incorrectly routed Dynatrace Problems and notifications
• Drive application performance monitoring (APM)
• Perform anomaly detection and root cause analysis assisting technology teams
• Correlate performance data across application and infrastructure layers
• Support approved integrations between Dynatrace and infrastructure, cloud, network, and ITSM monitoring
• Help integrate Dynatrace with network and infrastructure monitoring tools
• Collaborate with teams using network performance and flow tools
• Correlate telemetry across application, network, and infrastructure layers
• Administer and support approved Dynatrace monitoring for Azure-hosted applications, infrastructure, and platform services
• Use scripting or automation to improve repeatability, configuration quality, reporting, and support efficiency
• Collaborate with cloud and network teams on connectivity, access, and platform prerequisites
• Diagnose Dynatrace product, collection, configuration, integration, and access issues.
• Investigate OneAgent, ActiveGate, extension, synthetic-monitoring, and telemetry-collection failures.
• Validate telemetry availability and freshness during incidents.
• Use metrics, logs, traces, topology, events, and synthetic results to support technical investigations.
• Partner with application, infrastructure, network, cloud, and ServiceNow teams to route issues to the team capable of restoration.
• Document investigations, corrective actions, known gaps, and vendor escalations in the applicable ITSM records.
• Participate in problem management and continuous-improvement activities for recurring failures, alert noise, routing issues, and monitoring blind spots.

Skills

Dynatrace experience

Observability concepts

Incident response

Monitoring platforms

Strong communication

Education

Bachelor's degree in CS/IT/Engineering

Certifications (Dynatrace/Azure/ITIL)

Tools

Dynatrace

Azure

ServiceNow

ITIL

Job description

Title:IT Engineer - Intermediate
Location:Columbus, OH 43215
Duration: 12 monthsTemp to Hire

Qualifications:

• 2-5 years Dynatrace and observability experience
• Incident response and troubleshooting experience
• Experience supporting enterprise monitoring platforms
• Understanding of observability concepts
• Monitoring/Application Performance Monitoring experience
• Cloud (Azure) and automation experience
• Experience with network monitoring tools
• Strong communication skills
• ITSM experience (ServiceNow preferred)

Education & Certifications

• Bachelor's degree in computer science, Information Technology, Engineering, a related field, or equivalent work experience
• Relevant certifications a plus (Dynatrace, Azure, ITIL)

Preferred

• Dynatrace Associate Certification
• Experience in enterprise environments
• Knowledge of infrastructure technologies
• Familiarity with multi-tool observability ecosystems
• Strong automation/DevOps mindset
• Ability to translate technical insights into business impact

Responsibilities:

Dynatrace Product Operations

• Perform daily health checks of Dynatrace SaaS tenant, ActiveGates, extensions, and integrations
• Administer Dynatrace user access, identity groups, management-zone assignments, service identities, and API-token ownership
• Manage Dynatrace product configuration including RBAC, tagging, dashboard governance, creating workflows, environment configuration
• Monitor Dynatrace consumption, identify unexpected telemetry growth, support cost attribution, and recommend optimizations that preserve required monitoring coverage.
• Deploy and support OneAgent, Smartscape, Synthetics, and Real User Monitoring (RUM)
• Build dashboards and KPIs aligned to business outcomes
• Maintain monitoring standards, event management, knowledge articles, and operational runbooks.
• Perform analytics and reporting on the Dynatrace platform
• Support platform upgrades and future adoption
• Manage vendor escalations with Dynatrace support
• Collaborate with internal teams to customize Dynatrace solutions to meet specific application and infrastructure needs

Application Onboarding

• Support onboarding of new applications into Dynatrace
• Validate Monitoring requirements and acceptance criteria
• Assist application teams with instrumentation and monitoring design.
• Verify ServiceNow routing and alert configuration prior to operational acceptance.

Monitoring & Observability

• Review and improve alert quality by addressing duplicate, noisy, unactionable, incorrectly scoped, or incorrectly routed Dynatrace Problems and notifications
• Drive application performance monitoring (APM)
• Perform anomaly detection and root cause analysis assisting technology teams
• Correlate performance data across application and infrastructure layers

Cross-Platform & Network Monitoring

• Support approved integrations between Dynatrace and infrastructure, cloud, network, and ITSM monitoring
• Help integrate Dynatrace with network and infrastructure monitoring tools
• Collaborate with teams using network performance and flow tools
• Correlate telemetry across application, network, and infrastructure layers

Cloud & Automation

• Administer and support approved Dynatrace monitoring for Azure-hosted applications, infrastructure, and platform services
• Use scripting or automation to improve repeatability, configuration quality, reporting, and support efficiency
• Collaborate with cloud and network teams on connectivity, access, and platform prerequisites

Incident & Operations Support

• Diagnose Dynatrace product, collection, configuration, integration, and access issues.
• Investigate OneAgent, ActiveGate, extension, synthetic-monitoring, and telemetry-collection failures.
• Validate telemetry availability and freshness during incidents.
• Use metrics, logs, traces, topology, events, and synthetic results to support technical investigations.
• Partner with application, infrastructure, network, cloud, and ServiceNow teams to route issues to the team capable of restoration.
• Document investigations, corrective actions, known gaps, and vendor escalations in the applicable ITSM records.
• Participate in problem management and continuous-improvement activities for recurring failures, alert noise, routing issues, and monitoring blind spots.