Application Support Specialist — Proactive Tech & Cross‑Team
The James Irvine Foundation
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Job summary
The James Irvine Foundation in San Francisco is seeking an Application Support Specialist to provide hands-on production support for critical systems and to improve service quality. You will work with Office 365, MS Teams, Box, Zoom, Salesforce, NetSuite, and other applications, translating technical information into clear guidance for staff.
Collaborating with users of varied technical comfort, you will troubleshoot issues, manage tickets, and help with special projects.
Qualifications
- Hands-on production support for critical operational systems.
- Ability to translate technical concepts into clear, non-technical language.
Responsibilities
- Provide hands-on production support for critical systems and services.
- Troubleshoot issues, manage tickets, and communicate updates clearly to staff.
- Collaborate with cross-functional teams on projects and improvements.
Tools
Job description
The James Irvine Foundation in San Francisco is seeking an Application Support Specialist to provide hands-on production support for critical systems and to improve service quality. You will work with Office 365, MS Teams, Box, Zoom, Salesforce, NetSuite, and other applications, translating technical information into clear guidance for staff.
Collaborating with users of varied technical comfort, you will troubleshoot issues, manage tickets, and help with special projects.
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