Application Support Specialist (JIF)

The James Irvine Foundation; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

The James Irvine Foundation in San Francisco is seeking an Application Support Specialist to provide hands-on production support for critical systems and to improve service quality. You will work with Office 365, MS Teams, Box, Zoom, Salesforce, NetSuite, and other applications, translating technical information into clear guidance for staff.

Collaborating with users of varied technical comfort, you will troubleshoot issues, manage tickets, and help with special projects.

Qualifications

• Hands-on production support for critical operational systems.
• Ability to translate technical concepts into clear, non-technical language.

Responsibilities

• Provide hands-on production support for critical systems and services.
• Troubleshoot issues, manage tickets, and communicate updates clearly to staff.
• Collaborate with cross-functional teams on projects and improvements.

Tools

Office 365

MS Teams

Box

Zoom

Salesforce

NetSuite

Job description

The James Irvine Foundation is a private, nonprofit grantmaking foundation dedicated to expanding opportunity for the people of California. The Foundation’s current focus is a California where all low-income workers have the power to advance economically. Since 1937 the Foundation has provided more than $2 billion in grants to organizations throughout California. With about $3 billion in assets, the Foundation made grants of $109 million in 2020. We have about 55 staff across two offices, one in San Francisco and the other in Los Angeles. The Irvine Foundation is committed, internally and externally, to the values of accountability, curiosity, empathy, equity, nimbleness, partnership, and transparency.

ABOUT THE POSITION

Reporting to the Director of Technology, the Application Support Specialist is responsible for providing hands-on production support for critical operational systems and helping with special projects. This role requires a technical skillset, service provider oversight, and cross-functional team relationship management. This role will work closely with both inexperienced users and computer-savvy users in Office 365, MS Teams, Box, Zoom, Salesforce, NetSuite, and other applications, reducing technical information to simple language. Responsible for delivering clear, concise, timely communication to staff to ensure their confidence in our team’s passion to provide a proactive and quality customer experience. This position requires strong analytical skills, and problem-solving abilities.

This role demands an ability to work in a team-oriented, collaborative environment; experience with troubleshooting principles, methodologies, and issue resolution techniques; ability to absorb new ideas and concepts quickly; and the ability to plan workflow, handle multiple tasks simultaneously, meet deadlines, and provide consistent follow-through.

Erin Roberts published this page in Job Board 5 years ago