Application Support Specialist II — Growth & Impact

Northwestern University; Evanston (IL); On-site; USD 49,000 - 60,000; Full time

Job summary

Northwestern University in Evanston, IL is seeking an IT Support Specialist to diagnose and resolve medium-complexity issues for students, faculty, researchers, and staff across enterprise applications and services.

You will provide first-level support for identity and access management, troubleshoot campus network connectivity including WiFi and VPN, and assist with documentation and minor project coordination.

Qualifications

• 2-3 years of experience in application or technical support in an IT environment.

Responsibilities

• Provides first-level support for Northwestern's enterprise applications and services.
• Diagnoses medium-complexity technical issues for students, faculty, researchers, staff and alumni.
• Activates escalation pathways for more complex issues and coordinates small projects.

Skills

IT support experience

Education

Associate degree or higher

Job description

Northwestern University in Evanston, IL is seeking an IT Support Specialist to diagnose and resolve medium-complexity issues for students, faculty, researchers, and staff across enterprise applications and services.

You will provide first-level support for identity and access management, troubleshoot campus network connectivity including WiFi and VPN, and assist with documentation and minor project coordination.