Application Support Specialist

GiveMeTheVin.com; North Richland Hills (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Give Me The VIN is seeking an Application Support Specialist to provide day-to-day technical support for CRM, phone systems, SMS, email, and internal business apps. You’ll troubleshoot issues, manage user access, and work with vendors while partnering with our development team for deeper fixes.

You will troubleshoot Twilio, RingCentral, and SendGrid concerns, assist with onboarding, and review logs to diagnose problems. Strong communication and documentation skills are essential.

Qualifications

• Experience with CRM and admin dashboards or similar systems.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical issues clearly to non-technical employees.

Responsibilities

• Troubleshoot employee issues with our CRM and internal applications.
• Manage user accounts, permissions, roles, and system access.
• Support phone extensions, call routing, forwarding, voicemail, and related issues.
• Investigate Twilio voice and SMS issues, including failed calls and messages.
• Troubleshoot email delivery problems such as bounces, blocks, and spam filtering.
• Assist with employee onboarding and offboarding across multiple systems.
• Review system logs and administrative dashboards to identify problems.
• Determine whether an issue is user-related, configuration-related, vendor-related, or a software defect.
• Escalate confirmed software issues to developers with clear documentation and reproduction steps.
• Work directly with vendors such as RingCentral, Twilio, and SendGrid.
• Document common issues and create troubleshooting guides.
• Provide employees with basic system training and support.
• Follow issues through to resolution.

Skills

CRM administration

Troubleshooting

Problem solving

Documentation

Tools

Twilio

RingCentral

SendGrid

SQL

Job description

Give Me The VIN is looking for a tech-savvy problem solver to join our team as an Application Support Specialist.

If you’re the person people call when something isn’t working—and you actually enjoy figuring out why—this may be the job for you.

In this role, you’ll provide day-to-day technical support for the systems our employees rely on, including our CRM, phone systems, SMS, email delivery, and other internal business applications. You’ll troubleshoot issues, manage user access, work with outside vendors, and partner with our development team when a problem requires a deeper technical fix.

What You'll Do

• Troubleshoot employee issues with our CRM and internal applications
• Manage user accounts, permissions, roles, and system access
• Support phone extensions, call routing, forwarding, voicemail, and related issues
• Investigate Twilio voice and SMS issues, including failed calls and messages
• Troubleshoot email delivery problems such as bounces, blocks, and spam filtering
• Assist with employee onboarding and offboarding across multiple systems
• Review system logs and administrative dashboards to identify problems
• Determine whether an issue is user-related, configuration-related, vendor-related, or a software defect
• Escalate confirmed software issues to developers with clear documentation and reproduction steps
• Work directly with vendors such as RingCentral, Twilio, and SendGrid
• Document common issues and create troubleshooting guides
• Provide employees with basic system training and support
• Follow issues through to resolution

What We're Looking For

• Previous experience in technical support, application support, help desk, or business systems support
• Experience working with or administering a CRM
• Strong troubleshooting and problem-solving skills
• Comfortable working in administrative dashboards, system settings, and logs
• Ability to explain technical issues clearly to non-technical employees
• Organized and able to manage multiple support requests
• Willing and able to investigate an issue independently before escalating it

Even Better If You Have

• 2+ years of technical/application support experience
• Experience with CRM permissions, roles, users, and workflows
• Familiarity with Twilio, RingCentral, SendGrid, or similar platforms
• Knowledge of SMS, telecommunications, or email-delivery troubleshooting
• Basic SQL/database knowledgeExperience working directly with software developers
• Experience supporting PHP-based applications or some PHP knowledge — a plus, but not required

Who Will Do Well Here

We're looking for someone who is curious, resourceful, patient, and persistent.

If you like solving problems, helping people, and being the person who can say, "Yep, I figured out what was wrong," we’d like to hear from you.