Application Support Specialist

Appone; Tucson (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Accident insurance

Critical-illness insurance

Paid vacation

Paid sick time

10 paid holidays

Career growth opportunities

Professional work environment

Job summary

Bass & Associates, P.C. seeks an Application Support Specialist to maintain and enhance the Recovery Management System and related IT infrastructure.

You will support the Business Application Developer, manage data workflows, and deliver reliable system services for client engagements. Responsibilities include documentation, training end-users, licensing and asset management, and ensuring security and backup practices align with SLAs.

Qualifications

• Associates degree in a related field; Bachelor’s degree preferred.
• Certifications may be accepted in lieu of a degree.
• 1-2 years of information systems support/administration experience.

Responsibilities

• Support the Business Application Developer in the analysis, design, build, and implementation of the Recovery Management Suite, interfaces and workflows.
• Maintain RMS and related systems, file delivery/handling and automate processes to improve productivity.
• Create and maintain RMS documentation and training materials for end users.
• Manage licensing, domain contracts, and asset inventory for IT environments.
• Ensure service levels and security through monitoring, backups, and disaster recovery procedures.
• Provide on-site IT support during non-business hours and participate in special projects.

Skills

Technical knowledge

Analytical skills

Problem solving

Critical thinking

Detail oriented

Interpersonal skills

Communication skills

Time management

Attendance reliability

On-site

Education

Associates degree in related field

Bachelor’s degree preferred

Tools

UNIX

Linux

Windows

AS/400

SQL

Python

PHP

GIT

Job description

About the Organization Bass & Associates, P.C. offers talented and motivated people the opportunity to do the best work of their lives in a dynamic company. We are a law firm that offers comprehensive, fully-coordinated debt recovery services to clients in the credit-granting industries. Our clients are provided with professional portfolio management for commercial and consumer debt, including collections, bankruptcy, litigation, probate services, and government services.

Description

Position Summary: Three-part Position

Primary Role

Responsible for configuring, maintaining and supporting, with various coding languages and integration, the ‘Recovery Information Systems’ and related components. This includes Recovery Management System (RMS), NiCE/LiveVox, vExchange, legacy IBM systems including Green Screen, internal applications, and other information systems and file processing related to the recovery functions. Additionally, provides user and systems support to company employees in this area as required.

Data Coordinator (Backup)

Reviews and ensures clientincoming and outgoing data (record) maintenance is processed correctly and efficiently. Ensures new business placements are complete, accurate and provided in a timely manner (i.e. meet SLAs) and that all system design requirements adequately reflect the defined placement processes and fully support all components of the new business requirements. Confirms recalled accounts are appropriate and handled correctly.

Mail Processing (Backup)

Processes all out-going mail correctly and efficiently. Ensures that all letters that get mailed out are tracked on a daily basis. Confirms that all overnight letters on the letter report have printed. If not, create a helpdesk ticket. Perform the UCFS Outgoing Weekly Maintenance Monitoring. Create labels, compile envelopes and mail out documents for Legal, Surrender and Probate.

Essential Duties & Responsibilities

In conjunction with the Business Application Developer, collaborate with the management team to ensure applications align with the organization’s goals, as well as internal and external customer needs.

• support the Business Application Developer in the analysis, design, build, and implementation of:
• software, interfaces and workflows within the Recovery Management Suite
• file delivery and file handling and processing
• software that provides automation to improve employee productivity and minimize errors
• prototypes of software scripts and features. Present them to the end user team for review, approval and implementation

while staying on track of the application lifecycle to ensure development and updates are completed on time.

Create and maintain ‘Recovery Information Systems’ documentation to enhance supportability and provide knowledge transfer to other IT team members.

Support the business operational team in the use of the RMS integrated functions and services as needed. Includes:

• Create ‘Recovery Information Systems’ training materials for end users and conduct training as necessary.

Maintain the level of service and performance requirements for RMS and its integrated recovery applications and infrastructure according to company and client work standards and SLAs. This entails:

• Remain current on technology trends to:

• keep the software and tools as innovative and secure as possible
• improve the overall application development process and continuously find ways to advance the apps and/or work processes

• Maintain all current and new software and schedules that support new features and reporting
• Develop and maintain controls (i.e. quality assurance) to verify the integrity of systems, processes, and data
• Develop and maintain a monitoring and reporting program to identify opportunities and threats to the information security of the RMS/IBM systems, interfaces, and infrastructure; this includes identifying and implementing solutions to address security threats and/or viruses
• Maintain a secure IBM server environment including research and implementation of server security options (e.g. patching; version; tools)
• Maintain a robust and reliable server environment including research and implementation of server reliability options (e.g. patching; performance tools; usage tools)
• Ensure licensing, certificates and patch management are up-to-date
• Design, maintain, and execute an appropriate RMS / IBM backup program (e.g. Mimix) and validate its readiness (integrity and recoverability) periodically
• Design, maintain, and execute appropriate RMS / IBM disaster recovery procedures and test their readiness periodically
• Assist in the installation, configuration, and maintenance of the RMS (i.e. IBM) computer hardware, software, and technology systems

Ensure key deliverables are maintained on the IT Calendar and completed as required.

Ensure tracking and management of IT-related 3rd party licenses, domains, contracts, subscriptions, etc. used within the computing environment (see below), including Bass Point-of-Contact (POC) info, 3rd party POC info, renewal information, costs, purpose, versioning, number of licenses, keys, and other key data.

• Workstation licenses
• Server licenses (e.g. hardware, software, maintenance)
• Application and tool licenses (e.g. security tools like Trend Micro; SentinelOne)
• Website domains
• Telecommunication

Manage and maintain an Inventory of Bass' equipment (servers, workstations, etc.) to include (as example):

• Type of hardware; Serial #; Operating System; applications and licensing; certificates if applicable; assigned to whom

Manage meter readings and billing with FTG (Flex Technology Group), Bass' Managed Print Services (MPS) vendor) OR whatever 3rd party is used.

Available during non-business hours to respond to company and client reports of system problem(s).

Participate in a wide variety of special projects and generate special reports, as assigned by the IT/MIS Executive.

PLACEMENTS:

Ensures adherence to legal standards and regulations.

Reviews and processes all new business placements and account recalls timely in accordance to client contract or directives.

Reviews all vendor data updates and ensures information is processed in a way that can be utilized efficiently.

Provides monthly accounting of new business placements to the IT Leadership and President via the placement log.

Manages data integrity.

Assists in special projects as assigned by IT Leadership or President.

MAIL PROCESSING:

Processes all outgoing mail by weighing mail and affixing the appropriate postage and/or using the Inserter machine.

Understands the maintenance and use of the mail/insert machine.

Responsible for maintaining office supplies and putting items on the supply list when need to order.

Performs the Outgoing Weekly UCFS Maintenance monitoring every Friday.

Ensures all the mail from Legal, Chapter 13, e-File, Surrender and Probate is picked up and processed by 3:30 pm for timely drop off at the post office.

Downloads and prints all Reg-F letters and ensure the legal count and the mailroom count tie out.

Verifies the number of letters on the letter report match the number of letters that printed; then generate and print the letters.

Makes labels and compiles envelopes for Legal/Probate.

“Mark as Mailed” all letters that were mailed out for the day on APU.

Assists Facilities with his/her responsibilities and perform duties as requested or delegated.

• Participates in special projects as assigned by department management.

Location

Ft. Lowell

Position Application Support Specialist

Position Requirements

Qualification/Requirements

Education Requirement: Associates degree (Bachelor’s preferred) in related field OR certifications.

Related Experience: 1-2 years of information systems support and administration experience.

Management Experience: N/A.

Computer and Software Requirements:

• Accomplished in using and/or administering UNIX, Linux, Windows, and AS/400 system environments
• Understanding of core software development principles, including design, and have the ability to code in at least one programming language (e.g. SQL; Python; PHP)
• Able to create and modify scripts, programs and documentation to improve efficiency and accuracy of daily tasks.
• Desire and ability to learn GIT (versioning control system).
• Equivalent or relevant experience may be substituted for the required level of education.

ExperienceRequired

• Computer proficiency & ability to learn company computer systems.
• Working knowledge of Excel/Microsoft Office.
• Possess the ability to manage data integrity at a large volume.

Preferred

• One to two years of administrative assistant and/or data analysis & management experience desired.

Skills/Requirements

• Maintain technical knowledge, analytical capability, and problem-solving skills.
• Critical Thinker
• Detail oriented
• Excellent interpersonal and communication skills.
• Time Management Skills.
• Reliable attendance.
• On-site presence is required for this position.

We offer:

Medical, dental, vision, life insurance, short term disability, long term disability, accident insurance, and critical-illness insurance.

Vacation and paid sick time.

10 paid holidays.

Career growth opportunities.

Professional work environment.

Bass & Associates, P.C. is an Equal Opportunity Employer. We will recruit, hire, train and promote the best qualified person for all jobs without regard to race, color, ethnicity, ancestry, national origin,citizenship, religion, sex (including gender, pregnancy, childbirth, related medical conditions, sex or gender stereotypes), sexual orientation, gender identity or expression, veteran status, disability (physical or mental), genetic information, age (40 or over), maritalstatus or any other protected category under applicable federal, state or local laws.

Full-Time/Part-Time Full-Time.

Pay range $20 hr.

Hiring Manager(s) Janet Morris

Category Information Technology.

EOE Statement

Bass & Associates, P.C. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

This position is currently accepting applications.