IT Support Specialist

Big Cedar Lodge; Ridgedale (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Job summary

Big Cedar Lodge is seeking an IT support specialist to configure and repair personal computing hardware and software for business users. You will install hardware and software, provide user training, and diagnose issues to keep systems running smoothly.

The role involves end-to-end user support via phone, onsite, and remote tools, with on-call rotations possible. High school diploma or equivalent required; experience 1–3 years preferred.

Qualifications

• Experience providing software/hardware support in a business environment.
• Familiarity with PMS, hotel and POS systems.
• Excellent verbal and written communication skills.

Responsibilities

• Configure and repair personal computing hardware and software to meet user needs.
• Install or assist with installation of hardware components and software packages.
• Provide technical assistance and training to business users.
• Respond to inquiries and diagnose hardware, software, and operational problems.

Skills

Microsoft Windows 10/11

Windows Server 2008/2012/2016

Helpdesk support

Hardware support

Printer support

Adobe Suites

Communication skills

Technical documentation

Education

High School Diploma

Technical certificate

Job description

POSITION SUMMARY: Configures, installs, and repairs personal computing hardware and software systems and provides technical assistance and training to business users. Ensures all applications used to perform business functions are performing as indented and optimally.

ESSENTIAL FUNCTIONS

• Inspects personal computing equipment and configures it to meet user requirements.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Loads specified software packages such as operating systems, business applications and office programs onto computing devices.
• Responds to customer inquiries concerning systems operation and diagnoses system hardware, software, and operational problems.
• Instructs customers in proper use of equipment and software.
• Recommends or preforms minor remedial actions to correct problems.
• Coordinates and communicates activities with help desk, network services, or other information technology groups.
• Provides status updates, and completion information to manager, ticket tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Create and maintain documentation on systems, software and processes used for support.
• Replaces defective or inadequate software packages
• Refers major hardware problems to service personnel for correction.
• Understand business model, department functions and processes to offer suggestions regarding IT solutions
• Participate in on-call rotation with nights, weekends, and holidays possible.
• End to end user support will be conducted via phone calls, onsite, through remote tools and VPN connections
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS

• Minimum Degree Required: High School Diploma or Equivalent
• 1+ year certificate from college or technical school preferred.
• Years of experience: 1-3 years of related experience or a combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITY

• Software/application support: Microsoft OS Server 2008, 2012 and 2016 Windows 10/11
• PMS, Hotel and POS systems installation and support
• Printer support
• Adobe Suites
• Internet browsers
• Office suite
• Cell Phones
• Tablets
• Helpdesk - call support
• Hardware support: Desktop, Laptops, Cabling, Phone systems
• Excellent verbal and written communication skills are essential
• The ability to gather and organize information using a logical and systematic process.
• Recognize patterns and relationships in complex data; examine data to identify problems and draw appropriate conclusions; present alternative solutions to problems.
• Evaluate strengths, weaknesses and results of alternative solutions and approaches to solving problems.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

TRAVEL REQUIREMENTS

• Occasional travel may be needed

PHYSICAL REQUIREMENTS

Regularly: Computer Work, walking, sitting, standing, lifting up to 50 lbs.

Additional Physical Requirements

• While performing the duties of this Job, the employee is regularly required to stand, walk, use hands; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, at times will need to lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
• While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals. The noise level in the work environment is usually moderate.

INDEPENDENT JUDGEMENT

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Big Cedar Lodge