Application Support Specialist

ONE80 INTERMEDIARIES INC; Sparks Corner (MD); On-site; USD 64,800 - 88,000; Full time

Job summary

ONE80 INTERMEDIARIES INC is seeking a hands-on Application Support Specialist to manage integrations, data flows, and day-to-day system operations across core business apps. This role focuses on monitoring existing integrations, supporting data, and assisting with basic system administration.

Ideal candidates have foundational experience with SQL, integrations, and applications, and are eager to grow in integrations and platform support within a collaborative IT environment.

Qualifications

• 2–4 years of experience in integration or application support.
• Working knowledge of SQL (joins, filtering, basic transformations).
• Exposure to integration tools such as Boomi, MuleSoft, Workato.
• Exposure to and experience in configuring and managing a Policy Administration System.
• Strong troubleshooting and communication skills and ability to work independently.

Responsibilities

• Build, monitor, support, and troubleshoot system integrations.
• Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.
• Support REST-based integrations; issue triage and basic troubleshooting.
• Implement routine fixes, minor enhancements, and performance improvements.
• Support data ingestion and validation processes within applications.
• Create custom reports or write SQL queries to validate data and troubleshoot issues.
• Maintain documentation including data definitions, manuals, and workflows.
• Monitor scheduled integrations, jobs, and data pipelines; respond to errors.

Skills

SQL

Troubleshooting

Communication

Independent work

Education

Bachelor's degree in Information Systems or Computer Science

Tools

Boomi

MuleSoft

Workato

Salesforce

Origami

Vertafore

Guidewire

SQL / Data Warehouse tools

Jira

Confluence

Job description

We are seeking a hands‑on Application Support Specialist to assist with integrations, data flows, and day‑to‑day system operations across our core business applications. This role focuses on monitoring and maintaining existing integrations, supporting data, and assisting with basic system administration tasks. This is an early‑career to mid‑level role best suited for someone with foundational experience in SQL, integrations, and applications who is looking to grow their skills in integrations and platform support.

Responsibilities

• Integration Support & Maintenance
  • Build, monitor, support, and troubleshoot system integrations
  • Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.
  • Support STFP and API‑based integrations (REST), including issue triage and basic troubleshooting.
  • Implement routine fixes, minor enhancements, and support performance improvements under guidance.
  • Support data ingestion and validation processes within the software application or data transfer.
  • Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues.
  • Assist in maintaining data accuracy, completeness, and consistency across systems.
• System Administration Support
  • Assist with administration of platforms such as Origami, Guidewire, IMS Vertafore or related systems.
  • Manage user access requests, including account setup, roles, and permissions.
  • Support basic configuration updates and data maintenance activities.
  • Help monitor system health and elevate platform issues to senior team members.
• Operations & Documentation
  • Monitor scheduled integrations, jobs, and data pipelines; respond to errors and alerts.
  • Perform initial root‑cause analysis and escalate more complex issues as needed.
  • Maintain and update documentation including data definitions, manuals, and workflows.
• Collaboration
  • Partner with business users and IT team to support operational needs and resolve issues.
  • Contribute ideas for incremental improvements to data quality, reporting, and integration reliability.

Qualifications

• 2–4 years of experience in integration or application support.
• Working knowledge of SQL (joins, filtering, basic transformations).
• Exposure to integration tools such as Boomi, MuleSoft, Workato, or similar (hands‑on or support experience).
• Exposure to and experience in configuring and managing a Policy Administration System.
• Strong troubleshooting and communication skills and ability to work independently.

Preferred

• Basic understanding of APIs (REST, authentication concepts).
• Experience in insurance or regulated industries is a plus.
• Exposure to data warehouse concepts (ETL/ELT, fact/dimension tables).

Tools & Technologies

• Boomi (or similar iPaaS – support level)
• Salesforce
• Origami
• Vertafore
• Guidewire
• SQL / Data Warehouse tools
• Jira
• Confluence or similar documentation platforms

Education

• Bachelor’s degree in Information Systems, Computer Science, or equivalent practical experience.

Compensation: $64,800 - $88,000 annually.

Equal Employment Opportunity: One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.