Application Support Specialist

Montage; Sparks Corner (MD); On-site; USD 64,800 - 88,000; Full time

Job summary

One80 Intermediaries is seeking a hands-on Application Support Specialist to assist with integrations, data flows, and day-to-day system operations across our core business applications. This role focuses on monitoring and maintaining existing integrations, supporting data, and assisting with basic system administration tasks.

This is an early‑career to mid‑level role best suited for someone with foundational experience in SQL, integrations, and applications who is looking to grow their skills

Qualifications

• 2–4 years of experience in integration or application support.
• Working knowledge of SQL (joins, filtering, basic transformations).
• Exposure to integration tools such as Boomi, MuleSoft, Workato, or similar (hands‑on or support experience).
• Exposure to and experience in configuring and managing a Policy Administration System.
• Strong troubleshooting and communication skills and ability to work independently.

Responsibilities

• Build, monitor, support, and troubleshoot system integrations.
• Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.
• Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting.
• Implement routine fixes, minor enhancements, and support performance improvements under guidance.
• Support data ingestion and validation processes within the software application or data transfer.
• Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues.
• Assist in maintaining data accuracy, completeness, and consistency across systems.
• Assist with administration of platforms such as Origami, Guidewire, IMS Vertafore or related systems.
• Manage user access requests, including account setup, roles, and permissions.
• Support basic configuration updates and data maintenance activities.
• Help monitor system health and escalates platform issues to senior team members.
• Monitor scheduled integrations, jobs, and data pipelines; respond to errors and alerts.
• Perform initial root‑cause analysis and escalates more complex issues as needed.
• Maintain and update documentation including data definitions, manuals, and workflows.
• Partner with business users and IT team to support operational needs and resolve issues.
• Contribute ideas for incremental improvements to data quality, reporting, and integration reliability.

Skills

SQL

Integration support

Troubleshooting

Communication

Education

Bachelor’s degree in Information Systems, Computer Science, or equivalent

Tools

Boomi

MuleSoft

Workato

Jira

Confluence

Salesforce

Origami

Guidewire

Vertafore

Job description

We are seeking a hands‑on Application Support Specialist to assist with integrations, data flows, and day‑to‑day system operations across our core business applications. This role focuses on monitoring and maintaining existing integrations, supporting data, and assisting with basic system administration tasks.

This is an early‑career to mid‑level role best suited for someone with foundational experience in SQL, integrations, and applications who is looking to grow their skills in integrations and platform support.

Responsibilities

Integration Support & Maintenance

• Build, monitor, support, and troubleshoot system integrations
• Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.
• Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting.
• Implement routine fixes, minor enhancements, and support performance improvements under guidance.
• Support data ingestion and validation processes within the software application or data transfer.
• Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues.
• Assist in maintaining data accuracy, completeness, and consistency across systems.

System Administration Support

• Assist with administration of platforms such as Origami, Guidewire, IMS Vertafore or related systems.
• Manage user access requests, including account setup, roles, and permissions.
• Support basic configuration updates and data maintenance activities.
• Help monitor system health and escalates platform issues to senior team members.

Operations & Documentation

• Monitor scheduled integrations, jobs, and data pipelines; respond to errors and alerts.
• Perform initial root‑cause analysis and escalates more complex issues as needed.
• Maintain and update documentation including data definitions, manuals, and workflows.

Collaboration

• Partner with business users and IT team to support operational needs and resolve issues.
• Contribute ideas for incremental improvements to data quality, reporting, and integration reliability.

Qualifications

Required Qualifications

• 2–4 years of experience in integration or application support.
• Working knowledge of SQL (joins, filtering, basic transformations).
• Exposure to integration tools such as Boomi, MuleSoft, Workato, or similar (hands‑on or support experience).
• Exposure to and experience in configuring and managing a Policy Administration System.
• Strong troubleshooting and communication skills and ability to work independently.

Preferred Qualifications

• Basic understanding of APIs (REST, authentication concepts).
• Experience in insurance or regulated industries is a plus.
• Exposure to data warehouse concepts (ETL/ELT, fact/dimension tables).

Tools & Technologies

• Boomi (or similar iPaaS – support level)
• Salesforce, Origami, Vertafore, Guidewire
• SQL / Data Warehouse tools
• Jira
• Confluence or similar documentation platforms

Education

Bachelor’s degree in Information Systems, Computer Science, or equivalent practical experience.

Pay Range

$64,800 - $88,000 Annual

Equal Employment Opportunity

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.