Application Analyst

Laurus; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

CommonSail Investment Group is seeking an Application Analyst to support the Origami risk management and insurance platform and related business apps across the enterprise.

You will configure, administer, and optimize systems; manage user access, reporting, integrations; and work with vendors and IT to ensure security, documentation, and reliable operations. This role emphasizes continuous improvement and governance, with training for users.

Qualifications

• Bachelors degree in information technology, computer science, business risk management or related field.
• Experience in administering risk management or insurance platforms is preferred.
• Strong knowledge of application administration, configuration, reporting and workflows.

Responsibilities

• Administer, configure, maintain and support the Origami risk management and insurance platform.
• Manage user accounts, security roles, workflows, forms, dashboards and reporting.
• Serve as liaison between business stakeholders, vendors and IT teams.

Skills

Application administration

SQL

Reporting tools

APIs & integrations

Troubleshooting

Stakeholder management

SaaS applications

Education

Bachelor's degree in information technology / Computer Science / Business Risk Management

Tools

Origami Risk

Riskonnect

Archer

Salesforce

Microsoft 365

DocuSign

Job description

Application Analyst Risk Management & Insurance Platform CommonSail Investment Group Must reside in Michigan Ohio Indiana or Illinois Overview The Application Analyst is responsible for the administration support optimization and continuous improvement of the Origami enterprise risk management and insurance administration platform and related business applications This role serves as a technical and functional resource supporting daily operations configuration reporting integrations vendor management user support and enhancement initiatives In addition to Origami the position is expected to administer and support a broader portfolio of enterprise and departmental applications helping ensure systems are reliable secure well documented integrated where appropriate and aligned with evolving business needs

Primary Responsibilities

• Administer, configure, maintain and support the Origami risk management and insurance administration platform


• Manage user accounts, security roles, workflows, forms, dashboards and reporting


• Serve as the primary liaison between business stakeholders, vendors, and IT teams


• Troubleshoot application issues and coordinate resolution with vendors and internal teams


• Support policy administration, claims management, incident tracking, risk assessments, renewals and compliance processes


• Develop and maintain reports, analytics, KPIs and executive dashboards


• Participate in application upgrades, testing, releases and change management activities


• Document system configurations, procedures, support processes and technical specifications


• Assist with data imports, exports, integrations and data quality initiatives


• Support application governance, security audit and compliance requirements


• Provide end user training and ongoing support


• Administer additional enterprise departmental and SaaS applications including configuration, user access, workflow setup, reporting integrations, release coordination and vendor support


• Partner with business owners to evaluate application needs, standardize administration practices, prioritize enhancements and support adoption across multiple business functions


• Maintain application inventories, ownership documentation, support models, configuration records and operational procedures for assigned platforms


• Support additional enterprise applications and technology initiatives as assigned

Required Qualifications

• Bachelors degree in information technology, Computer Science, Business Risk Management or related field


• 37 years of application administration experience


• Experience supporting Riskonnect, Origami Risk, Archer or similar risk and insurance platforms


• Strong understanding of application administration, configuration, reporting and workflow management


• Insurance and risk management knowledge preferred


• Experience with SQL, reporting tools, APIs, integrations and data management


• Excellent troubleshooting, communication and stakeholder management skills


• Experience administering multiple business applications or SaaS platforms across different functional areas


• Ability to learn new application platforms and technologies

Preferred Qualifications

• Experience in insurance, healthcare, senior living, financial services or regulated industries


• Experience with enterprise applications such as Salesforce, Microsoft 365, DocuSign etc


• Experience establishing consistent application administration practices including access management, documentation, release coordination, issue tracking and vendor escalation


• Knowledge of risk management, claims administration, policy management, compliance and governance processes


• Experience supporting SaaS applications and vendor-managed platforms

Core Competencies

• Application Administration & Support


• Enterprise Application Portfolio Support


• Business Process Analysis


• Risk Management Technology


• Reporting & Analytics


• Vendor Management


• Problem Solving & Troubleshooting


• Project & Change Management


• Application Governance & Operational Documentation


• Customer Service & Communication


• General Working Conditions

General Working Conditions

While performing the duties of this job the employee is required to communicate effectively with others sit stand walk and use their hands to handle the keyboard telephone paper files and other equipment and objects The employee is occasionally required to reach with hands and arms This position requires the ability to review detailed documents and read computer screens The employee will occasionally lift andor move up to 25 pounds The work environment requires appropriate interaction with others The noise level in the work environment is moderate Occasional travel to different locations may be required

Equal Opportunity Employer CSALL