Application Support Lead

Insight Global; Newtown (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking an Application Support Lead to own incident and operational support of critical Clinical and PHM platforms. You will lead a team, coordinate releases, and work with IT to prevent recurrence, ensuring stability and data accuracy.

The role requires strong communication, analytical thinking, and collaboration with developers in a fast-paced environment. Willingness to work on-call rotations including weekends or after-hours is expected.

Qualifications

• 7+ years' experience supporting and troubleshooting healthcare related software systems.
• Experience creating SOPs, best practices, and/or process documentation for applications/systems.
• Experience with SQL.
• Experience analyzing and resolving data/ETL process issues (SSIS).
• Experience operating in a lead capacity for on and/or offshore team members.
• Ability to support/communicate to stakeholders and maintain high performance & quality in a fast-paced environment of an Application Production Support Team.
• Clear, concise communicator focused on system stability, data accuracy, and issue resolution.
• Experience writing or modifying .NET or C# code in a production environment.
• Experience in SDLC, Agile Methodology – role includes some project support abilities.
• Must be willing to work on-call rotation schedule that can impact weekends or after-hours - SQL Server Integration Services (SSIS).

Responsibilities

• Application Integrations: Monitor and resolve application integrations between clinical systems, data warehouses, and downstream platforms, including interface and data flow issues.
• Data & ETL Support: Analyze and remediate data quality, ETL, and reporting issues by performing root cause analysis and partnering with technical teams on long-term fixes.
• Incident & Production Support: Participate in production support, incident management, and cross-functional collaboration with application, data, infrastructure, and vendor teams.

Skills

Strong communication

Analytical thinking

Stakeholder communication

Lead capacity

On-call readiness

Tools

.NET

C#

SQL

SSIS

IBM DataStage

Job description

Job Description

oA leader in the healthcare payor space is actively hiring for an Application Support Lead to own incident and operational support of their critical Clinical and PHM application platforms. In this role, you will lead a team that helps keep the system stable, improve processes, and resolves issues quickly. You must have strong communication skills and be able to actively engage with customers and business partners to understand needs, discuss issues and guide resolution. This role also requires solid analytical thinking and clear collaboration with developers to work through technical problems. You will coordinate product releases and work with IT teams to prevent recurring issues. Key responsibilities include;

Application Integrations: Monitor and resolve application integrations between clinical systems, data warehouses, and downstream platforms, including interface and data flow issues.

Data & ETL Support: Analyze and remediate data quality, ETL, and reporting issues by performing root cause analysis and partnering with technical teams on long-term fixes.

Incident & Production Support: Participate in production support, incident management, and cross-functional collaboration with application, data, infrastructure, and vendor teams.

Skills and Requirements

o7+ years' experience supporting and troubleshooting healthcare related software systems

oExperience creating SOPs, best practices, and/or process documentation for applications/systems

oExperience with SQL

oExperience analyzing and resolving data/ETL process issues (SSIS)

oExperience operating in a lead capacity for on and/or offshore team members

oAbility to support/communicate to stakeholders and maintain high performance & quality in a fast-paced environment of an Application Production Support Team

oClear, concise communicator focused on system stability, data accuracy, and issue resolution

oExperience writing or modifying .NET or C# code in a production environment

oExperience in SDLC, Agile Methodology – role includes some project support abilities

oMust be willing to work on-call rotation schedule that can impact weekends or after-hours - SQL Server Integration Services (SSIS)

• .NET
• C#
• IBM DataStage

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We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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