Application Support Specialist

LeadStack Inc.; San Francisco (CA); Hybrid; USD 44,083 - 49,593; Full time

Job summary

An established industry player is seeking a proactive Application Support Specialist to ensure seamless application integrations. This role involves monitoring integration performance, troubleshooting issues, and providing timely support to cross-functional teams. The ideal candidate will have expertise in integration platforms like Boomi and Salesforce, along with strong SQL skills. Join a dynamic team where your contributions will enhance operational efficiency and drive business success. If you thrive in a fast-paced environment and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• 1+ years of experience with Boomi, Salesforce, and Oracle.
• Proficiency in SQL and understanding of integration concepts.

Responsibilities

• Monitor integration performance and resolve incidents promptly.
• Document resolution steps and contribute to knowledge base.

Skills

Boomi

Salesforce

Oracle

SQL

SOAP & REST APIs

HTTP

SFTP

Communication Skills

Problem-Solving Skills

Education

Bachelor's Degree in Computer Science or related field

Tools

JIRA

Job description

This range is provided by LeadStack Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$32.00/hr - $36.00/hr

Job Title: Application Support Specialist

Location: must be local, hybrid to San Francisco, CA

Duration: 8 Months Contract

Pay Range: $32/hr - $36/hour

Must have: Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols (HTTP, SFTP)

Position Summary:

We are seeking a highly motivated and proactive Application Support Specialist to join our team. This role will be responsible for ensuring the smooth operation of our application integrations, providing timely support to cross-functional teams, and implementing simple business-requested enhancements. The ideal candidate will possess a strong understanding of Boomi, Salesforce, Oracle, SQL, SOAP & REST APIs and web protocols (HTTP, SFTP), along with excellent communication and problem-solving skills. They will be a reliable and responsive individual, capable of working effectively in a fast-paced environment and available to address issues promptly.

Responsibilities:

1. Continuously monitor JIRA dashboards to identify integration failures and performance issues.
2. Take immediate action to investigate and resolve incidents, collaborating with cross-functional teams (development, operations, business analysts) to ensure timely resolution.
3. Document incident resolution steps (Maintain runbook) and contribute to knowledge base updates.

Support & Troubleshooting:

1. Provide timely and accurate responses to queries from cross-functional teams regarding integration status (e.g., invoice or inventory status or tracking).
2. Troubleshoot and resolve integration-related issues, including data discrepancies, connectivity problems, and process failures.
3. Perform month-end activities, release activities and other support activities.
4. Perform pre & post integration activities like stopping or starting jobs and performing validation activities.
5. Support Finance, SCM & Payroll integrations.

Technical Expertise:

1. Utilize strong knowledge of Boomi platform for integration development and troubleshooting.
2. Employ SQL skills for data analysis, querying, and manipulation.
3. Apply understanding of SFTP and HTTP protocols for secure data transfer and web service communication.

Preferred Qualifications:

1. Experience with cloud-based integration platforms.
2. Having certification in any integration platform is a plus (Boomi).
3. Knowledge of enterprise application integration (EAI) patterns.
4. Experience with JIRA or other ticketing systems.

Required Skills & Experience:

• Hands-on experience with Boomi, Salesforce. Strong understanding of integration concepts and development best practices. At least 1 year of experience working with business applications like Oracle, Workday, Salesforce, AWS, etc. Proficiency in SQL for data querying and manipulation.
• Solid understanding of SFTP and HTTP protocols. Ability to support SOAP & REST based APIs. Need to support homegrown applications. Experience with data of all kinds for data formats like XML, JSON, etc. Experience with incident management and troubleshooting. Proven ability to collaborate effectively with cross-functional teams.
• Excellent communication (written and verbal) and interpersonal skills.
• Strong problem-solving and analytical abilities. Ability to work independently and as part of a team.
• Ability to support month-end activities such as invoice processing, data reconciliations, quarterly maintenance activities like major releases, and off-cycle payroll processing. Experience with payroll, finance, ERP, and SCM integrations.

Seniority level

Associate

Employment type

Contract

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting and Technology, Information and Media