Application Support Specialist

CALIBRE Systems, Inc.; Rockville (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

CALIBRE Systems, Inc. seeks an Application Support Specialist to join their team in Rockville, MD. The role involves providing technical support for end users, troubleshooting issues, and ensuring timely resolutions. Ideal candidates possess an associate's degree or relevant certifications in IT and have experience with various technical support systems. A competitive salary and full benefits package are offered.

Benefits

Competitive salary

Full benefits package

Qualifications

• Associate's degree or 2 years of related IT experience.
• Must have certifications like CompTIA Network+ or CCNA.
• Experience with ticketing systems and SQL Server is preferred.

Responsibilities

• Identify, research, and resolve technical problems.
• Respond to technical support requests via phone and email.
• Document and track issues for timely resolution.

Skills

Technical problem solving

Customer support

Documentation

IT hardware support

Software support

Education

Associate’s degree in Information Technology

Tools

OneView

ServiceNow

Jira

Microsoft SQL Server

Apache

MariaDB

Job description

Join to apply for the Application Support Specialist role at CALIBRE Systems, Inc.

Join to apply for the Application Support Specialist role at CALIBRE Systems, Inc.

Category

Information Technology

Job Location

Rockville

Tracking Code

HLS 5113-585

Position Type

Full-Time/Regular

CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are looking for a highly motivated Application Support Specialist to join our dynamic team supporting a federal client. This position will assist in providing support to end users on a variety of issues.

Responsibilities Include, But Are Not Limited To

• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors issues to ensure a timely resolution.
• Performs support to resolve IT hardware, system software, telecommunications, and customer support issues.
  
  

Required Experience

• Associate’s degree or 2 years of experience in Information Technology or in a related area.
• Must have at least one of the following certifications: CompTIA Network+, CompTIA Security+, Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals, MTA Windows Operating System Fundamentals, MTA Security Fundamentals, or Cisco Certified Network Associate (CCNA).
• Experience with ticketing systems for tracking customer issues (e.g., OneView (Salesforce platform), ServiceNow, Jira).
• Familiar with the technical aspects of maintaining COTS and custom-built IT systems.
• Experience with Microsoft SQL Server, Apache, MariaDB.
• Knowledge of commonly used concepts, practices, and procedures within Information Technology Service Management.
• Experience relying on instructions and pre-established guidelines to perform the functions of the job.
• Experience performing a variety of complicated tasks.
  
  

CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at www.calibresys.com. Come join our dynamic team. #CALIBRECareers

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Business Consulting and Services

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