Application Support Specialist

Caliber Systems Inc.; Rockville (MD); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading management consulting and digital transformation company is seeking an Application Support Specialist to join their team in Maryland. The role involves providing technical support and resolving issues for end users, requiring IT experience and relevant certifications. Candidates with strong problem-solving skills in IT hardware, system software, and customer support will excel in this position.

Qualifications

• Associate’s degree or 2 years of IT experience required.
• Certifications like CompTIA Network+, Security+ or CCNA needed.
• Experience with ticketing systems and IT systems maintenance.

Responsibilities

• Identify and resolve technical problems for end users.
• Respond to requests for technical support via phone and email.
• Document and track issues to ensure timely resolution.

Skills

Technical Problem Solving

Customer Support

Education

Associate’s degree

2 years of experience in Information Technology

Tools

OneView (Salesforce platform)

ServiceNow

Jira

Microsoft SQL Server

Apache

MariaDB

Job description

CALIBRE Systems, Inc., an employee-owned management consulting and digital transformation company, is looking for a highly motivated Application Support Specialist to join our dynamic team supporting a federal client. This position will assist in providing support to end users on a variety of issues.

Responsibilities include, but are not limited to:

1. Identifies, researches, and resolves technical problems.
2. Responds to telephone calls, email, and personnel requests for technical support.
3. Documents, tracks, and monitors issues to ensure a timely resolution.
4. Performs support to resolve IT hardware, system software, telecommunications, and customer support issues.

Required Skills

Required Experience

• Associate’s degree or 2 years of experience in Information Technology or a related area.
• Must have at least one of the following certifications: CompTIA Network+, Security+, Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals, MTA Windows Operating System Fundamentals, MTA Security Fundamentals, or Cisco Certified Network Associate (CCNA).
• Experience with ticketing systems for tracking customer issues (e.g., OneView (Salesforce platform), ServiceNow, Jira).
• Familiar with the technical aspects of maintaining COTS and custom-built IT systems.
• Experience with Microsoft SQL Server, Apache, MariaDB.
• Knowledge of commonly used concepts, practices, and procedures within Information Technology Service Management.
• Experience relying on instructions and pre-established guidelines to perform the functions of the job.
• Experience performing a variety of complicated tasks.