US - Staffing - IT - Application Support Specialist

HireTalent; Portsmouth (NH); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Application Support Specialist to join their fully remote team. The role involves providing analytical and technical support to users while engaging with various tools and systems. Candidates should have substantial IT experience and a preference for those with insurance knowledge. This position includes responsibilities around incident resolution, improvements, and collaboration within teams to enhance service quality.

Qualifications

• 5 years of IT experience required.
• 1-3 years insurance experience preferred.
• Experience writing technical 'How-to' guides.

Responsibilities

• Provides application support to internal users by triaging incident tickets.
• Analyzes low to moderate complexity technical issues.
• Collaborates with teams to identify defects and user impact.

Skills

Analytical problem-solving

Technical problem-solving

Ticket system experience

Collaboration

Microsoft Office Suite

Tools

ServiceNow

Jira

Microsoft Power Platform

Mainframe

Guidewire Suites

Job description

Description: Application Support Specialist

1 year contract
Fully remote. 8 AM - 4 PM EST hours


5 years of IT experience
1-3 year Insurance experience preferred
• Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets
• Experience with ticket systems (ServiceNow, Jira) and knowledge bases required
• Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
• Provides end-user notices of real-time issues within the environment
• Collaborates with more senior team members and other support teams to identify defects and user impact
• Seeks to understand new functionality being implemented for monthly releases
• Identifies opportunities for continuous improvement
• Adheres to metric-driven objectives including time to resolve and number of closures per day
• Participates daily in all required team and support group meetings
• Mainframe, Guidewire Suites
• Knowledgeable with Microsoft Office Suite (Word, Outlook, Excel)
• Experience writing technical "How-to" guides
• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.