Web Application Support Specialist

Gridiron IT Solutions LLC; Falls Church (VA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Web Application Support Specialist 2 to provide support for financial systems and resolve Tier 1 tickets. Candidates should have experience with SQL, strong communication skills, and a background in a help desk environment. This role may require future onsite work, and offers a competitive salary and comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Qualifications

• Requires associates degree or two years of help desk experience.
• Minimum of 1 year experience in related field.
• Experience with financial data and issue tracking is preferred.

Responsibilities

• Review and respond to Tier 1 tickets ensuring timely resolution.
• Support end-users and attend meetings, communicating effectively.
• Test enhancements and act as a Subject Matter Expert.

Skills

SQL

Technical Assistance

Communication

Education

Associates Degree

Tools

Jira

Job description

Job Description

Job Description

Web Application Support Specialist 2

Location : Working remote for the remainder of the quarter; may require onsite work in the future

Clearance : Public Trust

The Web Application Support Specialist will review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics. Candidate will be supporting a client Financial System with Analytic Business Intelligence (ABI) tools and Customer Relation Management (CRM) tools, like Pega. Hence, candidates should have experience working with financial data. Will require working with end-users and Tier 2 daily via phone or email and attending internal and external meetings that require the ability to communicate orally and in writing. Candidate must have the ability to work multiple tickets at one time. Candidate will be required to support testing for large enhancements. Candidate should think independently and act as a SME to support other team members. This individual must also be familiar with issue tracking systems, like Jira, to track production issues, or change requests. Individuals with SQL skills are required.

Associates Degree or two (2) years experience working in an Help Desk environment is required
Minimum of 1 year experience in related field. Provide technical information or solutions to problems that first-level support is unable to provide. HD Specialist 2 has more technical and business expertise and resolves more difficult problems or specialized requests. The Help Desk Specialist analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. The Help Desk Specialist answers questions, applying knowledge of computer software, hardware, systems, and procedures.

Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation and Benefits

Salary Range: $50,000 - $70,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)

Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.

Company Description

GRIDIRON IT is a Small Business specializing in IT talent search and placement. From executive search to cleared IT professionals, Gridiron IT provides top talent to government agencies, federal contractors, and commercial clients. Building on more than 20 years of recruiting excellence and solid relationships throughout the field, Gridiron IT is a trusted IT staffing resource in the National Capital Area and across the country. We work closely with our clients and consultants to understand their unique needs and make placements that make sense.

Company Description

GRIDIRON IT is a Small Business specializing in IT talent search and placement. From executive search to cleared IT professionals, Gridiron IT provides top talent to government agencies, federal contractors, and commercial clients. Building on more than 20 years of recruiting excellence and solid relationships throughout the field, Gridiron IT is a trusted IT staffing resource in the National Capital Area and across the country. We work closely with our clients and consultants to understand their unique needs and make placements that make sense.