Application Support Specialist

Archdiocese of Philadelphia; North Wales (Montgomery County); On-site; USD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking an Application Support Specialist to enhance client-facing applications. This role involves managing software systems, ensuring security compliance, and providing essential user training. The ideal candidate will possess strong problem-solving skills, project management experience, and a commitment to high-quality customer service. Join a dynamic team where your contributions will directly impact the operational efficiency and success of the organization. If you thrive in a collaborative environment and are eager to learn, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in application support and project management.
• Strong knowledge of IT hardware and management software.

Responsibilities

• Manage and train users on client management software.
• Ensure application security and compliance with guidelines.
• Provide technical assistance and oversee installations.

Skills

Diagnosing application issues

IT hardware knowledge

IT management software

Communication skills

Customer service

Project management

Relationship management

Learning client applications

Financial workflow understanding

Organizational skills

Education

5 years in Application Support

5 years of Project Management Experience

Tools

Ministry Platform

Job description

Application Support Specialist

Purpose of the Job Position

The primary purpose of the position is to plan, develop, test, modify, update, maintain, document and support client facing computer applications, applying your independent judgment and knowledge of programming techniques and computer systems, and as may be directed by the Chief Information Officer.

Delegation of Authority

As the Application Support Specialist, you are delegated the administrative authority, responsibility and accountability necessary for carrying out your assigned duties.

Job Functions

Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is the logical assignment to the position.

Duties and Responsibilities

• Manage, integrate departments and train users on our client management software ( Ministry Platform ).

• Responsible for the security and updating of the application systems.

• Work with third-party support contracted services.

• Project manage necessary installations, upgrades, updates and/or maintenance of applications.

• Knowledgeable of and implement the mission and philosophy of the organization within the scope of responsibilities.

• Maintain client confidentiality in conformance with Agency confidentiality policy, professional standards, and State laws and regulations.

• Maintain IT security in compliance with NIST, HITECH and HIPAA guidelines.

• Confer with personnel of organizational units including management and staff involved to clarify program objectives, analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports.

• Maintain detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs.

• Review computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.

• Conduct studies pertaining to development of new information systems to meet current and projected needs.

• Prepare time and cost estimates for completing projects.

• May direct and coordinate work of others to develop, test, install and modify programs.

• Train users to use supported applications.

• May oversee installation of hardware and software.

• Provide technical assistance to software application users.

• May install and test programs at users’ sites.

• Monitor performance of programs after implementation.

• Attend and participate in in-service educational classes and on-the-job training programs as directed.

• Attend and participate in workshops, seminars, etc., as approved.

• Acquire specialized training and/or certification in relevant subject matter, on a yearly basis.

• Maintain confidentiality of all pertinent resident care information to assure resident rights are protected.

• Assure that the residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights including the right to file complaints are followed.

• Other duties as assigned by Chief Information Office (CIO), Catholic Human Services (CHS).

Skills and Abilities

• Ability to diagnose and solve application related issues.

• Knowledge of IT hardware and equipment.

• Ability to learn and understand IT management software.

• Excellent verbal and written communication skills; excellent interpersonal skills.

• High level of Customer Service.

• Project Management Experience.

• Relationship management.

• Ability to learn a wide range of client applications.

• Fundamental understanding of financial work flow and applications.

• Eagerness to learn.

• Strength to face new challenges.

• Detail oriented and excellent organizational skills.

• Demonstrated good judgment and decision-making ability; exercises discretion and independent judgment.

• Experience in and comfort with leading groups and teams.

• Ability to perform well under pressure; patience and diplomacy.

• Ability to establish and maintain effective working relationships with other Secretariat programs/services, other Archdiocesan offices, regulatory agencies, and other public and private agencies.

• Cultural sensitivity and ability to relate well and effectively in a diverse workplace and with a diverse client population.

• Valid driver’s license; position requires travel throughout the 5-county area.

Education/Experience

• Minimum 5 years in Application support.
• Minimum 5 years of Project Management Experience.

Working Conditions

• Works in office areas as well as throughout the facility.
• Sits, stands, bends, lifts and moves intermittently during working hours.
• Is subject to frequent interruptions.
• Works beyond normal working hours on weekends and holidays; as necessary.
• Attends and participates in continuing education programs.
• Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc.
• May be exposed to infectious waste, disease, conditions, etc., including the potential exposure to the AIDS and Hepatitis B viruses.
• Communicates with other department supervisors.
• Maintains a liaison with the residents, their families, support personnel, etc., to assure that the residents’ needs are continually met.

Physical and Sensory Requirements

(With or without the aid of mechanical devices.)

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of the positions.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met.
• Must be in good health and demonstrate emotional stability.
• Must be able to operate office, business and accounting machines
• May be required to lift up to 50 pounds, push, pull and move residents, equipment, supplies, etc., up to 200 pounds.
• Must be able to assist in the evacuation of residents.